Summary
Overview
Work History
Education
Skills
Timeline
Generic
Eman Maqbool

Eman Maqbool

Client Relations Manager
Karachi, Sindh

Summary

Professional with strong focus on customer success and team collaboration. Skilled in relationship management, problem-solving, and communication. Effective in adapting to changing needs and driving results. Known for reliability and proactive approach to achieving goals.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Success Associate

Trading Point Group (XM Global)
06.2023 - Current
  • Delivered prompt, friendly support via chat and email channels, using CRM tools) to manage user tickets and inquiries.
  • Logged, tracked, and escalated tickets to appropriate internal teams while ensuring timely follow-ups and issue resolution.
  • Coordinated onboarding and communication flows for models/vendors, maintaining data accuracy and prioritizing accounts based on business needs.
  • Collaborated cross-functionally to resolve escalations, streamline support workflows, and improve ticket turnaround times.
  • Developed training materials and resources for clients, enhancing their understanding of product features and maximizing usage effectiveness.

Cataloguing & Operations Executive

Careem - Pak Merchant Ops
04.2021 - 06.2023


  • Managed vendor catalog operations including item onboarding, updates, and quality checks across multiple platforms.
  • Collaborated with team members to identify areas for improvement in workflow efficiency, contributing ideas for streamlined operations.
  • Collaborated with marketing and account teams to launch restaurant campaigns and promotions.
  • Communicated with stakeholders to resolve escalations, delays, or partner concerns in real-time
  • Maintained accurate records for contracts, documentation, and system-level partner data.
  • Supported cross-functional projects including onboarding, CRM updates, and promotional launches.


Education

MBA - Marketing

Institute of Business Mnagaement
Karachi
04.2001 -

BBA - Marketing

Institute of Business Management
Karachi
04.2001 -

Skills

  • Client relationship building
  • MS Excel & MS Powerpoint
  • Google Workspace (Sheets, Docs, Slides)
  • Conflict Resolution
  • Adaptability in Fast-Paced Environments
  • Attention to Detail

Timeline

Customer Success Associate

Trading Point Group (XM Global)
06.2023 - Current

Cataloguing & Operations Executive

Careem - Pak Merchant Ops
04.2021 - 06.2023

MBA - Marketing

Institute of Business Mnagaement
04.2001 -

BBA - Marketing

Institute of Business Management
04.2001 -

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Eman MaqboolClient Relations Manager