Elizabeth Vitakis
Crooks
Summary
Organized and dedicated legal intake specialist with proven track record of providing exceptional work ethic with a drive to learn. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I wish to continue my career.
Overview
8
8
years of professional experience
Work History
Legal Intake Specialist
Citibank
Sioux fqlls
09.2024 - Current
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
- Monitored changes in federal, state, local laws which may affect current or future cases handled by the firm.
- Maintain high attention to detail to ensure a high quality score.
- Work as a team to ensure all work is completed in a timely manner.
- Enter date into multiple systems to create cases for each legal service that is required for citibank to respond. Thus ensuring they are routed to the correct team.
Dispatcher
Midwest Petroleum equipment
Sioux falls
08.2023 - 09.2024
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Received and dispatched calls for emergency services.
- Developed strategies for improving efficiency within the dispatch department.
- Provided timely updates to customers regarding their orders or requests.
- Participated in team meetings discussing changes in procedures or processes.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Administrative Assistant
Kris Konstruction Design & Build Group
Bel Air
08.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Customer Service Representative
YRC Freight
05.2017 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided back up for customer service managers.
Education
Bachelor Of Business Administration - Business Administration With A Concentration in Accounting
Southern New Hampshire University
Hooksett, NH11-2023
Associate Of Business Administration - Business Administration
Harford Community College
Bel Air, MD12.2021
Skills
- Customer Service
- Advanced MS Office Suite Knowledge
- Excel Spreadsheets
- Administrative Support
- Document organization
- Legal research
- Data entry
- Time management
- Critical thinking
- Problem solving
- Adaptability
- Attention to detail
Skills
- Accounting Support
- Critical Thinking
- Microsoft Office
- Business Administration
Timeline
Legal Intake Specialist
Citibank
09.2024 - Current
Dispatcher
Midwest Petroleum equipment
08.2023 - 09.2024
Administrative Assistant
Kris Konstruction Design & Build Group
08.2022 - 07.2023
Customer Service Representative
YRC Freight
05.2017 - 01.2018
Bachelor Of Business Administration - Business Administration With A Concentration in Accounting
Southern New Hampshire University
Associate Of Business Administration - Business Administration
Harford Community College