Dustin Saffel
Summerset
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Social Science Program Manager / Health Coach
Department of Veteran Affairs
03.2023 - Current
- Built strong relationships with Veterans to promote trust and engagement in the coaching process.
- Met with Veterans on regular basis to assess progress on Goals and make adjustments.
- Coached Veterans on strategies to accomplish challenging goals.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Organized and led group workshops on various health topics, such as stress management and weight loss.
- Provided motivation and support to clients during their wellness journey, fostering accountability.
Contract Specialist
Department of Veteran Affairs
09.2022 - 03.2023
- Assisted in the review and negotiation of contracts to ensure compliance with legal and organizational standards.
- Assisted in the review and negotiation of contracts to ensure compliance with legal and organizational standards.
- Developed strong vendor relationships to facilitate communication and resolve issues promptly.
- Conducted market research to identify competitive pricing and service offerings to inform contract proposals.
Benefits Coordinator
United States Air Force
10.2019 - 09.2022
- Streamlined the claims resolution process for over 300 TRICARE beneficiaries and providers, implementing a new tracking system that reduced resolution time by 50% and saved $1.3 million annually
- Streamlined the advisory process for TRICARE benefits, reducing client consultation time by 30% while maintaining a 95% satisfaction rate in post-counseling surveys.
- Led comprehensive investigations into patient safety events within the Referral Management Center, identifying root causes and implementing process improvements that reduced incident recurrence by 30%.
- Delivers benefit briefings to eligible beneficiaries at various installation functions such as military retirement briefings, newcomer’s briefings, commanders’ calls, and spouse orientations.
Program Support
Department of Veteran Affairs
06.2018 - 10.2019
- Supports the adoption of technologies that deliver Connected Health clinical services to Veterans.
- Served as expert resource for clinical staff, and provided consistent updated training to Veterans, Veteran caregivers, supporters, and clinical users.
- Coordinates with; Telehealth Technicians, Health Information Specialists, and educators to fit Veterans and Primary care team needs.
- Gathering, compiling, and analyzing data and statistics to develop integrated reports designed to assess impact, demand and utilization of Telehealth services.
Health Technician
Department of Veteran Affairs
09.2017 - 06.2018
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Maintained accurate patient charts and medical records.
- Provides practical assistance in implementing treatment plans and enhances compliance with treatment plan.
Education
Bachelor of Science - Management
National American University
Rapid City, SD02-2018
Skills
- Program performance analysis
- Business Communication
- Strategic Sourcing
- Technical Documentation Skills
- Compliance Management
- Customer Relations
- Effective Communication
- Community Relationship Building
Timeline
Social Science Program Manager / Health Coach
Department of Veteran Affairs
03.2023 - Current
Contract Specialist
Department of Veteran Affairs
09.2022 - 03.2023
Benefits Coordinator
United States Air Force
10.2019 - 09.2022
Program Support
Department of Veteran Affairs
06.2018 - 10.2019
Health Technician
Department of Veteran Affairs
09.2017 - 06.2018
Bachelor of Science - Management
National American University
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