Donna Paul
Rapid City
Summary
Customer service professional prepared for challenging roles with focus on resolving escalations and enhancing customer satisfaction. Proven ability to handle high-pressure situations and deliver impactful solutions. Excellent teamwork and adaptability, consistently contributing to team goals and adapting to changing environments. Recognized for strong communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Escalation Specialist
Synchrony
04.2013 - 08.2025
- Managed high-pressure situations professionally, remaining calm and focused while resolving customer complaints.
- Enhanced customer satisfaction by effectively addressing and resolving escalated concerns in a timely manner.
- Maintained comprehensive knowledge of company products, services, and policies to provide accurate information to customers during escalations.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Green Tree
2001 - 2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Career Learning Center
Rapid City, SDSkills
- Call center experience
- Complaint handling
- De-escalation techniques
- Customer empathy
- Customer service
- Multitasking
- Computer skills
Timeline
Customer Service Escalation Specialist
Synchrony
04.2013 - 08.2025
Customer Service Representative
Green Tree
2001 - 2012
Career Learning Center
Similar Profiles
Amber McCluskeyAmber McCluskey
Pharmacy Technician at SynchronyPharmacy Technician at Synchrony
Tamia JamesTamia James
Collections Representative at SynchronyCollections Representative at Synchrony
Bladiluis VazquezBladiluis Vazquez
Manager, Bilingual Customer Service at SynchronyManager, Bilingual Customer Service at Synchrony
EVAN GRIENCEWICEVAN GRIENCEWIC
Automotive Detailer at Black Hills Auto GroomingAutomotive Detailer at Black Hills Auto Grooming
Kayden J. MathisKayden J. Mathis
Server, Host, and Security Guard at Press StartServer, Host, and Security Guard at Press Start