Donald Nutt Jr.
Sioux Falls
Summary
Resourceful Onboarding Specialist known for high productivity and efficient task completion. Specialize in employee engagement strategies, process improvement, and digital onboarding tools. Excel in communication, adaptability, and problem-solving to ensure smooth transitions for new hires into company culture and workflows.
Overview
13
13
years of professional experience
Work History
Onboarding Specialist
Hinge Health
12.2021 - Current
- I manage a large panel of members, focusing on understanding their needs, and ensuring a seamless onboarding experience.
- My role involves guiding them through the initial stages of the program, troubleshooting technical issues, and providing support as they begin using the platform and equipment.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- As part of a rapidly growing company, adaptability has been a key aspect of my position.
- I actively contribute to process improvements by participating in pilot programs and providing feedback to enhance workflows, and I was in charge of providing the department with updated key information.
Financial Crimes
Wells Fargo Bank
Sioux Falls
09.2016 - 06.2018
- I assisted customers over the phone with fraudulent transactions on checking accounts.
- A large part of my job entailed working through emotionally charged scenarios with customers, providing empathy, and reassuring them during a difficult situation.
- Filed appropriate claims with the debit card issuer and issued refunds.
- Reviewed suspicious activity reports prior to submission for further investigation by Financial Crimes Enforcement Network.
PSE
USPS
Sioux Falls
11.2015 - 08.2016
- I was responsible for sorting parcels, filling PO Boxes, keeping records of keys and postage due, and training new employees.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Retention
Citi Bank
Sioux Falls
12.2014 - 11.2015
- I worked with customers to address their concerns and questions regarding credit card accounts.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Developed and implemented strategies to increase customer retention and satisfaction.
Retail Customer Service
Radioshack
Lima/Sioux Falls
10.2012 - 11.2014
- I welcomed and assisted customers, worked to troubleshoot issues with various types of equipment and technology, maintained a clean store, performed inventory duties, and was responsible for opening and closing duties as a supervisor.
- Identified opportunities to upsell additional items or services to customers.
- Monitored customer feedback throughout the product lifecycle to ensure satisfaction with delivered products or services.
- Recognized by management for providing exceptional customer service.
Education
GED - Lima, OH
Apollo Career Center
Lima, OH01.2011
Skills
- Written communication
- Relationship building
- Training and development
- Technical troubleshooting
- Data analysis
- Customer retention strategies
- Effective communication
- Time management
References
References available upon request.
Timeline
Onboarding Specialist
Hinge Health
12.2021 - Current
Financial Crimes
Wells Fargo Bank
09.2016 - 06.2018
PSE
USPS
11.2015 - 08.2016
Retention
Citi Bank
12.2014 - 11.2015
Retail Customer Service
Radioshack
10.2012 - 11.2014
GED - Lima, OH
Apollo Career Center