Maintenance Supervisor with extensive experience in equipment troubleshooting and HVAC systems management. Strong relationship-building skills with property managers and contractors, resulting in efficient project execution and improved tenant satisfaction through proactive maintenance strategies and thorough communication.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Owners Representative/Project Manager
U-Haul International
Sioux Falls
01.2025 - Current
Managed procurement of materials and equipment to facilitate timely execution of projects.
Verified construction work against U-Haul specifications, ensuring strict quality compliance.
Secured contractor quotes to enhance project planning efficiency.
Performed minor maintenance tasks to ensure operational readiness.
Lead HVAC/Commercial Maintenance Supervisor
EMCOR Facilities Services
Cincinnati
08.2019 - 11.2024
Coordinated with property managers to prioritize maintenance needs, ensuring optimal building conditions.
Maintained accurate records of all equipment repair histories, facilitating informed decision-making on replacements or upgrades.
Ensured compliance with local building codes and regulations through diligent adherence to guidelines during repairs and installations.
Analyzed equipment failures, identifying root causes and implementing corrective actions.
Increased customer satisfaction by responding promptly to tenant concerns and resolving issues efficiently.
Collaborated with vendors to negotiate contracts for equipment purchases and service agreements, securing cost-effective solutions.
Built strong relationships with contractors, facilitating timely completion of outsourced projects.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Provided guidance to management regarding project bids for onsite improvements.
HVAC/Commercial Maintenance Technician
EMCOR Facilities Services
Cincinnati
06.2016 - 08.2019
Performed troubleshooting and diagnosis on malfunctioning equipment.
Diagnosed and repaired problems with electrical and mechanical systems.
Inspected, evaluated and calibrated electrical and mechanical systems and components.
Tested components and systems to evaluate performance and identify concerns.
Inspected equipment to identify areas of wear or causes of malfunctions.
Performed preventive maintenance on machines to ensure optimal production and uphold quality standards.
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, promoting team consistency and operational efficiency.
Enhanced customer satisfaction by providing prompt, knowledgeable support for technical issues.
Owner/Installer/Service Technician
PIC Heating & Cooling
Sioux Falls
08.2004 - 06.2016
Oversaw daily business operations to ensure smooth functionality and service delivery.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Negotiated pricing and service terms with customers and vendors to optimize expenses and enhance profitability.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Cultivated strong customer connections to enhance loyalty and encourage referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Evaluated suppliers to maintain cost controls and improve operations.
Ensured regulatory compliance by staying informed of industry-related changes and implementing necessary policies or procedures.
Framer
Premiere Builders Inc.
Sioux Falls
04.2002 - 04.2004
Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
Read and interpreted blueprints and construction documents to determine project directives.
Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes.
Improved project efficiency by measuring and cutting materials precisely for framing projects.
Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Communicated with clients to resolve concerns and implement adjustments during the framing process.
Boosted job site safety through consistent maintenance and proper tool usage.
Owner/Installer/Service Technician
Millennium Heating & Cooling
Sioux Falls
05.1999 - 04.2002
Installed complete systems at new residential and business construction sites.
Streamlined installation processes through effective scheduling and resource coordination, enhancing project timelines.
Inspected installations to check for functionality and maintain customer satisfaction.
Arranged materials and system components for efficient installation.
Consulted with customers to assess needs and propose optimal solutions.
Cultivated strong client relationships, leading to increased repeat business and referrals.
Managed day-to-day business operations.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Negotiated supplier contracts to secure favorable pricing and terms, contributing to cost savings for the business.
Evaluated suppliers to maintain cost controls and improve operations.
Installer/Field Service Technician
Superior Heating & Air Conditioning LLC
Sioux Falls
09.1997 - 05.1999
Installed complete systems at new residential and business construction sites.
Minimized callbacks by testing installed equipment for proper functionality prior to job completion.
Conducted troubleshooting for equipment malfunctions to identify issues.
Identified and resolved issues with electrical and mechanical systems.
Inspected installations to check for functionality and maintain customer satisfaction.
Improved customer satisfaction through timely, accurate installations.
Operated tools, equipment, and machinery according to safety standards.
Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
TSA/HVAC Department Manager
A.Y. McDonald
Sioux Falls
08.1989 - 09.1997
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Managed inventory and receiving operations, ensuring optimal stock levels to meet demand and reduce potential shortages.
Developed and managed department budget to monitor financial performance and minimize expenses.
Interacted with managers across departments to ensure clear information exchange.
Collaborated with other departments to enhance coordination and support achievement of company-wide objectives.
Built strong partnerships with suppliers to secure beneficial terms and timely shipments.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.