Dominic Bowers
Sioux Falls
Summary
Dynamic service professional with a proven track record at Sioux Falls Ford, excelling in customer service and schedule coordination. Enhanced customer satisfaction through effective communication and accurate service estimates. Skilled in sales transactions and inventory management, fostering loyalty and repeat business while streamlining operations for improved efficiency.
Overview
16
16
years of professional experience
Work History
Service Writer
Sioux Falls Ford
01.2021 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Consulted with customers to assess service requirements and produce accurate orders.
Parts Advisor
Schulte Subaru
01.2019 - 01.2021
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
Material Handler
US AutoForce
01.2017 - 01.2019
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Quick Lube Technician
Vern Eide Honda
01.2010 - 01.2016
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
Education
Washington Hight School
Sioux Falls, SD05.2013
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Customer service
- Customer service expertise
- Invoice verification
- Taught and breakdanced competively for 8 or 9 years
- Competed online in call of duty tournaments for a few years
Timeline
Service Writer
Sioux Falls Ford
01.2021 - Current
Parts Advisor
Schulte Subaru
01.2019 - 01.2021
Material Handler
US AutoForce
01.2017 - 01.2019
Quick Lube Technician
Vern Eide Honda
01.2010 - 01.2016
Washington Hight School
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