Derek Powell
Madison
Summary
Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs .Highly motivated Sales Floor Associate with background in retail environments. Possess strong interpersonal skills, ability to multi-task, and keen understanding of customer needs. Demonstrated track record of driving sales through exceptional service and product knowledge. Made significant contributions to previous employers by maintaining organized sales floor and increasing customer satisfaction rates.
Overview
16
16
years of professional experience
2003
2003
years of post-secondary education
Work History
Sales Floor Associate
Ace Hardware
Madison
01.2020 - Current
- Assisted customers with product selection and hardware inquiries.
- Organized merchandise displays to enhance customer shopping experience.
- Maintained inventory levels by restocking shelves regularly.
- Operated point-of-sale system for transactions and returns.
- Trained new associates on store policies and customer service practices.
- Managed product returns and exchanges according to company guidelines.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Greeted customers upon entering store and provided assistance in locating desired items.
Handyman
Midwest realty
Madison
04.2016 - 01.2020
- Performed routine maintenance tasks across residential properties.
- Collaborated with property managers to address tenant concerns.
- Maintained tools and equipment to ensure operational efficiency.
- Assisted in remodeling projects to improve rental units.
- Repainted walls, removing old paint, or wallpaper and preparing surfaces for new applications.
- Repaired drywall holes using spackle or joint compound.
- Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
Sales associate
Timmer supply
Madison
06.2013 - 04.2016
- Assisted customers in selecting products and addressing inquiries.
- Maintained product displays to ensure an organized shopping experience.
- Processed transactions accurately and efficiently at the point of sale.
- Conducted inventory checks to replenish stock and minimize shortages.
- Trained new associates on sales techniques and store policies.
- Delivered packages safely and efficiently across designated routes.
- Maintained accurate delivery logs and records for accountability.
- Loaded and unloaded packages while adhering to safety protocols.
Sales associate
Madison discount liquor
Madison
05.2010 - 05.2013
- Assisted customers in selecting products and addressing inquiries.
- Maintained product displays to ensure an organized shopping experience.
- Processed transactions accurately and efficiently at the point of sale.
- Handled customer complaints effectively, ensuring satisfaction and loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Education
Chamberlain High
Chamberlain , SdSome College (No Degree) - Elementary Education
Dakota State University
Madison, SDSkills
- Product knowledge
- Point-of-sale operation
- Inventory management
- Visual merchandising
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Cash handling
- Cleaning
- Goal oriented
Timeline
Sales Floor Associate
Ace Hardware
01.2020 - Current
Handyman
Midwest realty
04.2016 - 01.2020
Sales associate
Timmer supply
06.2013 - 04.2016
Sales associate
Madison discount liquor
05.2010 - 05.2013
Chamberlain High
Some College (No Degree) - Elementary Education
Dakota State University