DeAnna Kiefer
Aberdeen,SD
Summary
Organized and dependable candidate with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting, customer service and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
16
16
years of professional experience
Work History
Production Operator/ Multiple Positions
3M
07.2018 - 03.2024
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Enhanced product quality by implementing rigorous quality control measures and identifying areas for improvement.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Streamlined workflow, closely monitoring production schedules and adjusting operations as needed.
- Improved product quality by rigorously adhering to standard operating procedures and implementing quality checks.
- Collaborated with cross-functional teams for smooth workflow coordination and timely order fulfillment.
- Trained new employees on machine operation, safety procedures, and company policies, fostering strong teamwork and efficient performance from all team members.
- Assisted in troubleshooting mechanical issues, resolving problems promptly to minimize disruptions in the production line.
- Maintained accurate records of inventory levels, ensuring sufficient materials were available for uninterrupted production activities.
- Participated in continuous improvement programs to drive innovation and optimize overall operational efficiency across the facility.
- Adapted swiftly to changing priorities without compromising performance or sacrificing attention to detail during critical phases of each project''s execution cycle.
- Consistently met or exceeded daily quotas while maintaining excellent attention-to-detail in all aspects of the production process.
- Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
- Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Kept detailed production records and identified hold-ups.
- Prepared reports and technical documentation of day-to-day production processes.
Job Coach Trainer
Northern Hills Training Center
04.2015 - 07.2017
- Enhanced client progress by implementing personalized behavioral strategies and support plans.
- Established rapport with clients through consistent communication and active listening skills.
- Assisted clients in reaching their personal goals by providing ongoing support and encouragement.
- Evaluated client progress regularly using data-driven assessments, adjusting treatment plans as needed.
- Maintained detailed records of client interactions, ensuring confidentiality and compliance with industry standards.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques and coordinating additional support resources.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of behavioral coaching.
- Coordinated with community partners to identify resources and supports that aligned with clients'' needs and goals.
- Served as an advocate for clients'' rights and needs within various settings including schools, workplaces, and other agencies involved in their care plan.
- Effectively communicated complex information about individuals' progress toward goals during team meetings or consultations.
- Demonstrated flexibility adapting coaching approaches based on each person''s unique strengths challenges preferences building trust maintaining engagement throughout process.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Collaborated with local employers to identify job opportunities for clients.
- Developed and maintained relationships with community resources to support job coaching.
- Kept detailed records of individual histories, scores, and documents.
- Assisted individuals with addressing disabilities and developing career plans.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
Assistant Store Manager
Moyle Petroleum
08.2013 - 04.2015
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed daily store operations with attention to detail, including opening/closing procedures, cash handling, and maintaining organization throughout the store.
- Conducted regular audits of cash registers and reconciled any discrepancies swiftly.
Restaurant Manager
NPC Pizza Hut
08.2008 - 07.2013
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High School Diploma -
Central High School
Aberdeen, SDSome College (No Degree) - Sociology
Northern State University
Aberdeen, SDSome College (No Degree) - Business Administration And Management
National American University - Rapid City
Rapid City, SDSkills
- Reliability and punctuality
- Strong Work Ethic
- Computer Skills
- Customer-Oriented
- Conflict resolution techniques
- Money Handling
Timeline
Production Operator/ Multiple Positions
3M
07.2018 - 03.2024
Job Coach Trainer
Northern Hills Training Center
04.2015 - 07.2017
Assistant Store Manager
Moyle Petroleum
08.2013 - 04.2015
Restaurant Manager
NPC Pizza Hut
08.2008 - 07.2013
High School Diploma -
Central High School
Some College (No Degree) - Sociology
Northern State University
Some College (No Degree) - Business Administration And Management
National American University - Rapid City
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