Daphne Kolb

Serve as the claims manager for South Dakota, assigning claims to adjusters for my assigned agencies.

Aid in claims process by providing expert knowledge and building positive, trusting relationships to adjusters and agencies during challenging times.

Assist in training of area adjusters on policies, procedures, and management of workload.

Collaborate with claims management team to improve overall organizational effectiveness in addressing our area needs.

Currently help with the management and the operations of the farming/ranching operation.

Independently prepare all the tax information, financial statements, crop insurance, and FSA reports.

Serve as a crop adjuster for MPCI and hail for western North and South Dakota.

Lead the instruction of forage for the NCIS field day in Beresford, South Dakota.

Aided in presentation of customer/agent relations at an adjuster update school.

Serves as executive assistant to the agents, handled a busy phone system, functioned as primary data entry personal, and helped manage a schedule of appointments for agents.

Developed efficient-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff.

Implemented organization for four hundred clients.

Helped drive a 100% customer satisfaction enterprise.

Quickly became a trusted assistant to the company executives and earned a reputation for maintaining a positive attitude and producing high-quality work.