Dannielle Eichmann
Sioux Falls
Summary
Motivated candidate focused on career development, utilizing leadership and teamwork expertise to drive growth and continuous learning in a corporate environment.
Overview
9
9
years of professional experience
Work History
Server
Dahlia Kitchen and Bar
10.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns, enhancing guest experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Casino Attendant
DEUCES CASINO
02.2021 - 02.2024
- Verified customer identification to ensure compliance with gaming regulations.
- Developed positive relationships with customers through friendly interactions.
- Ensured that all policies and procedures related to security were followed at all times.
- Conducted regular floor patrols to monitor activities, observe safety hazards and provide assistance when needed.
- Provided prompt and courteous customer service in a fast-paced environment.
MORTGAGE SERVICING
PLAINS COMMERCE BANK
09.2020 - 02.2021
- Assist customers with questions regarding their mortgage.
- Manage servicing email and answering online inquiries.
- Sent out critical information daily.
- Received mortgage and other loan payments, verifying payment dates and amounts due
AUTO INJURY SOLUTIONS REP
CCC INFORMATION SERVICES
07.2020 - 09.2020
- Assisted customers with questions.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
LEAD SERVER
Hy-Vee Market Grille
08.2016 - 07.2020
- Developed and implemented marketing and advertisement strategies to boost brand visibility.
- Conducted daily pre-shift meetings with servers to communicate specials, updates, and policy changes.
- Trained new employees on table setting, menu knowledge, and customer service techniques.
- Provided exceptional customer service to guests, professionally resolving issues as they arose.
- Taught staff upselling techniques to achieve revenue targets while maintaining high energy levels.
- Multitasked effectively while supporting team members in various operational duties.
Education
DIPLOMA -
WASHINGTON HIGH SCHOOL
05.2016
Timeline
Server
Dahlia Kitchen and Bar
10.2024 - Current
Casino Attendant
DEUCES CASINO
02.2021 - 02.2024
MORTGAGE SERVICING
PLAINS COMMERCE BANK
09.2020 - 02.2021
AUTO INJURY SOLUTIONS REP
CCC INFORMATION SERVICES
07.2020 - 09.2020
LEAD SERVER
Hy-Vee Market Grille
08.2016 - 07.2020
DIPLOMA -
WASHINGTON HIGH SCHOOL