Danielle Lewis
Rapid City,SD
Summary
Dedicated and dependable administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, accounting tasks, and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Environmental Service Technician Supervisor
Black Hills Surgical Hospital
06.2012 - 12.2023
- Manage both Housekeeping day shift and Environmental Services night shift staff.
- Train new staff members with orientation list and daily/monthly checklists I created.
- Always greet patients/family members with kindness and help them with any questions they may have.
- Inspect and monitor assigned areas of facility to proactively address health and safety hazards to achieve everyday high standards.
- Follow specific cleaning schedules based on patient needs to deliver best service possible during their stay.
- Collaborate with team members from multiple departments to upkeep daily timeline for in-patient overnight stays.
- Work with coworkers as a team to ensure goals are met and exceeded.
- Work independently with no supervision on night shifts.
- Check emails daily corresponding with other departments to keep up on new changes or goals and set up in person meetings weekly.
- Place supply order and stock areas weekly.
- Maintain patient and hospital confidentiality.
Administrative Assistant
Ray Dental Group
10.2016 - 07.2022
- Greet incoming visitors and patients professionally and provide friendly, knowledgeable assistance.
- Answer multi-phone line for multi-doctor practice providing exceptional service.
- Schedule future appointments and confirm patients upcoming appointments.
- Create and update physical records and digital files to maintain current, accurate, and compliant documentation.
- Call insurance companies to verify patient benefits.
- Respond to inquiries from phone calls and online messages seeking information.
- Check and respond/complete emails daily.
- Email patient referrals and documentation to other facilities when requested.
- Explain treatment plans to patients and arrange payment plans when needed.
- Process payments in person, online, or by credit card authorization and ensure accurate receipts delivered.
- Receive and sort incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Provide clerical support to company employees by emailing, copying, faxing, and filing documents.
- Route business correspondence, documents, and messages to correct departments and staff members.
- Deliver top-notch administrative support to office staff, promoting excellence in office operations.
- Training new employees and cross training in positions within the office.
- Run errands for company when requested-Bank deposit, Fed Ex/UPS, store for office supplies.
- Volunteer to help in special projects when available.
- Ensure confidentiality, integrity, and availability of all PHI.
Administration Assistant
Wilson Park Dental
03.2015 - 10.2016
- Greet, check in, and check out patients politely and professionally for excellent reception service.
- Answer multi-line phone system, route calls, deliver messages to staff.
- Interact with patients by phone, email, or in-person to provide information.
- Schedule and confirm appointments.
- Maintain and update patients records and insurance.
- Process payments by phone, internet, in person, and CareCredit.
- Apply insurance payments daily, close out insurance claims, send refund checks or bills after account settled.
- Manage filing system, enter data and complete other clerical tasks such as filing, faxing, copying, and sending insurance claims electronically.
- Call insurance company if claims are older than 30 days, reprocess claim or send additional information if needed.
- Balance end of day payments and reports, create bank deposit, go to bank when requested.
- Produce daily, monthly, and yearly reports for company database and monthly meetings.
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Follow HIPPA Guidelines.
Education
No Degree - General Studies
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Customer Service and Satisfaction
- Oral and Written Communication
- Multi-line Phone Proficiency
- Administrative Support
- Account Reconciliation
- Employee Training and Development
- Invoice Processing
- Payroll and Budgeting
- Scheduling
- Strong Attention to Detail
Timeline
Administrative Assistant
Ray Dental Group
10.2016 - 07.2022
Administration Assistant
Wilson Park Dental
03.2015 - 10.2016
Environmental Service Technician Supervisor
Black Hills Surgical Hospital
06.2012 - 12.2023
No Degree - General Studies
University of Minnesota - Twin Cities
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