Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Wages

Watertown,SD

Summary

Dynamic and results-driven professional with extensive experience as an Assistant Casino Manager at Dakota Sioux Casino & Hotel. Proven expertise in gaming regulations and exceptional customer service, enhancing guest satisfaction and loyalty. Strong leadership skills foster team collaboration, driving operational efficiency and resolving conflicts effectively. Committed to continuous improvement and maintaining a secure environment.

Overview

26
26
years of professional experience

Work History

Assistant Casino Manager

Dakota Sioux Casino & Hotel
02.2016 - Current
  • Supervised security measures to maintain a safe gaming environment for guests and employees alike.
  • Monitored gaming floor activity to ensure compliance with regulatory requirements and internal controls.
  • Assisted in resolving high-value disputes between players or staff members professionally following established protocols.
  • Collaborated with marketing team to develop successful promotions, driving up casino revenue.
  • Provided input on key decisions affecting the casino''s long-term success through regular meetings with upper management and other senior staff members.
  • Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
  • Worked closely with surveillance teams to detect any suspicious activities or potential security breaches on the casino floor quickly.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Monitored gaming operations continuously to check on dealers and players.
  • Kept games fair by proactively identifying and removing suspected cheaters.
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
  • Stayed current on changing tricks and techniques used by players of each game.

Support Manager

Walmart
02.2013 - 01.2016
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Coached employees through day-to-day work and complex problems.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
  • Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Managed specialist team to provide technical assistance and customer service.
  • Streamlined support processes for increased efficiency and improved response times.

Infantry Leader

United States Marine Corps
10.1999 - 01.2013
  • Supervised security measures to maintain a safe gaming environment for guests and employees alike.
  • Monitored gaming floor activity to ensure compliance with regulatory requirements and internal controls.
  • Assisted in resolving high-value disputes between players or staff members professionally following established protocols.
  • Collaborated with marketing team to develop successful promotions, driving up casino revenue.
  • Provided input on key decisions affecting the casino''s long-term success through regular meetings with upper management and other senior staff members.
  • Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
  • Worked closely with surveillance teams to detect any suspicious activities or potential security breaches on the casino floor quickly.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Monitored gaming operations continuously to check on dealers and players.
  • Kept games fair by proactively identifying and removing suspected cheaters.
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
  • Stayed current on changing tricks and techniques used by players of each game.

Education

Bachelor Of Applied Arts And Science - Criminal Science

Grand Canyon University
Phoenix, AZ

Bachelor Of Business Administration And Management - Business Management

Texas A&M University
College Station, TX

High School Diploma - General Studies

Ponca City High School
Ponca City, OK
1999

Skills

  • Staff training and development
  • Team management
  • Strong leadership
  • Gaming regulations expertise
  • Casino operations
  • Employee relations
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Operational efficiency
  • Security procedures
  • Employee supervision
  • Team building
  • Self motivation
  • Interpersonal skills
  • Conflict resolution
  • Professionalism
  • Customer complaint resolution
  • Interpersonal communication
  • Staff training
  • Crisis management
  • Professional demeanor
  • Problem-solving aptitude
  • Rule enforcement
  • Regulatory compliance
  • Casino operations management

Timeline

Assistant Casino Manager

Dakota Sioux Casino & Hotel
02.2016 - Current

Support Manager

Walmart
02.2013 - 01.2016

Infantry Leader

United States Marine Corps
10.1999 - 01.2013

Bachelor Of Applied Arts And Science - Criminal Science

Grand Canyon University

Bachelor Of Business Administration And Management - Business Management

Texas A&M University

High School Diploma - General Studies

Ponca City High School

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Daniel Wages