Daniel Newman
Rapid City
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Student Librarian
Mears Library
1101 W 22nd St #1600, Sioux Falls, SD 57105
01.2022 - 05.2025
- Assisted patrons with research inquiries, utilizing various databases and resources to locate relevant information.
- Assisted in the curation of library exhibits that showcased special collections or highlighted relevant themes and topics.
- Trained new student librarians in essential job functions while providing ongoing guidance as needed during their transition into the role.
- Monitored and enforced library policies, fostering a safe and respectful environment for all patrons to enjoy.
- Resolved patrons' complaints tactfully and professionally.
- Greeted patrons warmly and offered to assist with issues or needs.
- Notified supervisors when major equipment repairs were needed.
Crew Member
McDonald's Restaurant
720 Cleveland Street, Rapid City, SD
05.2019 - 08.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor of Arts - Music Performance And Media Studies
University of Sioux Falls
Sioux Falls, SD05-2025
Skills
- Reference services
- Shelving materials
- Teamwork and collaboration
- Reliability
- Task prioritization
- Adaptability
- Adobe creative cloud proficiency
- Public service orientation
Timeline
Student Librarian
Mears Library
01.2022 - 05.2025
Crew Member
McDonald's Restaurant
05.2019 - 08.2024
Bachelor of Arts - Music Performance And Media Studies
University of Sioux Falls