Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Newman

Rapid City

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Student Librarian

Mears Library
01.2022 - 05.2025
  • Assisted patrons with research inquiries, utilizing various databases and resources to locate relevant information.
  • Assisted in the curation of library exhibits that showcased special collections or highlighted relevant themes and topics.
  • Trained new student librarians in essential job functions while providing ongoing guidance as needed during their transition into the role.
  • Monitored and enforced library policies, fostering a safe and respectful environment for all patrons to enjoy.
  • Resolved patrons' complaints tactfully and professionally.
  • Greeted patrons warmly and offered to assist with issues or needs.
  • Notified supervisors when major equipment repairs were needed.

Crew Member

McDonald's Restaurant
05.2019 - 08.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.

Education

Bachelor of Arts - Music Performance And Media Studies

University of Sioux Falls
Sioux Falls, SD
05-2025

Skills

  • Reference services
  • Shelving materials
  • Teamwork and collaboration
  • Reliability
  • Task prioritization
  • Adaptability
  • Adobe creative cloud proficiency
  • Public service orientation

Timeline

Student Librarian

Mears Library
01.2022 - 05.2025

Crew Member

McDonald's Restaurant
05.2019 - 08.2024

Bachelor of Arts - Music Performance And Media Studies

University of Sioux Falls

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Daniel Newman