Daniel Mulhair
Spearfish
Summary
Dynamic leader with a proven track record at Border Foods, adept in operations management and team leadership. Excelled in fostering an inclusive culture, enhancing customer satisfaction, and driving profitability through strategic cost control and comprehensive training programs. A teacher that leads by example and holds everyone accountable to following proper policies and procedures. Someone that takes great pride in growing people both in our field and in their personal lives.
Overview
24
24
years of professional experience
Work History
General Manager of Food Service
Border Foods
01.2018 - Current
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Oversaw training of countless internal and external managers for other locations, Areas and Regions.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- adhered to comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Monitor/reduce food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
Assistant Manager
Border Foods Inc.
02.2003 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Crew/Shift Manager
Border Foods Inc.
06.2001 - 02.2002
Education
Bachelor of Science - Elementary Education
Black Hills State University
Spearfish, SD05-2012
Skills
- Operations management
- Team leadership
- Customer service focus
- Cost control
- Time management
- Cash handling proficiency
- Customer relations
- Employee training
- Team motivation
- Task delegation
- Team development
- Performance evaluations
- Conflict resolution
Timeline
General Manager of Food Service
Border Foods
01.2018 - Current
Assistant Manager
Border Foods Inc.
02.2003 - 12.2018
Crew/Shift Manager
Border Foods Inc.
06.2001 - 02.2002
Bachelor of Science - Elementary Education
Black Hills State University
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