Danica Bertsch
Sioux Falls
Summary
Results-driven and compassionate Senior Living Administrator with over 6 years of leadership experience in senior living and healthcare management. Proven ability to lead cross functional teams, drive occupancy growth, and ensure compliance with state and federal regulations. Adept at building strong relationships with residents, families, staff, and community partners. Skilled in delivering high-quality and person-centered care. Passionate about creating a supportive, engaging, and safe environment where residents thrive and staff feel empowered.
Overview
9
9
years of professional experience
Work History
Administrator
Tea Retirement Living
01.2024 - Current
- Oversee daily operations of the facility, ensuring compliance with state and federal regulations. Manage a multidisciplinary team including nursing staff and maintenance workers. Develop and implement policies and procedures to ensure high-quality resident care and safety. Promote a culture of compassion, dignity, and respect aligned with the facility's mission and values.
Sales and Marketing Coordinator
Legends on Lake Lorraine
01.2020 - 01.2024
- Served as the first point of contact for prospective residents and their loved ones, delivering compassionate and knowledgeable guidance through the senior living transition process. Coordinated and conducted tours, consultations, and follow-up communications, consistently converting inquiries into move-ins, contributing to a 100% occupancy rating. Collaborated with the Executive Director and Marketing team to develop and execute strategic outreach initiatives, including community outreach, referral partnerships, and local advertising campaigns.
Patient Access Management-Emergency Department
Sanford Health
01.2017 - 01.2023
- Greeted and registered patients in a fast-paced emergency department, ensuring accurate demographic and insurance information was collected under time-sensitive and high-stress conditions. Maintained strict adherence to HIPPA guidelines while handling confidential patient information and medical records.
Education
Bachelor of Arts - Healthcare Administration
University of Sioux Falls
Associate of Applied Science - Business Administration
Southeast Technical Institute
Skills
- Communication
- Ethical Judgment
- Leadership & Team Management
- Strategic Planning
- Solution Focused
- Resident & Family Relations
- Crisis & Risk Management
- Community Engagement
Websites
Timeline
Administrator
Tea Retirement Living
01.2024 - Current
Sales and Marketing Coordinator
Legends on Lake Lorraine
01.2020 - 01.2024
Patient Access Management-Emergency Department
Sanford Health
01.2017 - 01.2023
Associate of Applied Science - Business Administration
Southeast Technical Institute
Bachelor of Arts - Healthcare Administration
University of Sioux Falls
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