Damon G Rooks
Kyle
Summary
To further enhance skills and abilities to obtain future career goals. Gain experience to further advance professional character and develop own characteristics of being an ideal employee of future company.
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Experienced technician with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in project planning and deployment.
Overview
21
21
years of professional experience
Work History
IT Manager/Technician
Little Wound School
07.2018 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Customized and repaired technology based on staff requests.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Created and terminated user's accounts from start to finish in business applications.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Guided organizational technology strategy and roadmaps.
- Oversaw daily performance of computer systems and immediately responded to technology issues to keep network up and running.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Oversaw development and implementation of improvements to support network operations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Customer Service Representative
Ditech Financial
10.2018 - 12.2018
- Assisted customers with their questions about their home mortgages.
Teacher Trainee
Rural America Initiatives
09.2015 - 10.2018
- Teach middle school students Lakota language using assigned curriculum materials. Transport students home after program hours are finished.
Associate
Loaf N Jug
04.2018 - 07.2018
- Assist customers in convenient store setting. Cooking, cleaning, and stocking products as well as cashier work.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Customer Representative
Adecco
01.2018 - 02.2018
- Assisted customers who called in with questions about their GE appliances.
Counselor Trainee
Aneptu Luta Otipi
11.2014 - 09.2015
- Substance abuse training, facilitating outpatient curriculum, residential treatment counselor trainee.
Mentor
Rural America Initiatives
11.2008 - 05.2014
- Trained and Certified facilitator for Healthy Marriages Curriculum, Choosing the Best, and Adult Identity Mentoring Curriculums.
Stacker
Adecco/Dakota Craft
05.2007 - 07.2007
- Stacked trusses and bundled them up for delivery. Combined trusses that needed to be combined together.
Associate
McDonalds
09.2006 - 04.2007
- Cooked, cleaned, closed, stocked supplies, and assisted managers with deliveries.
Grocery Stocker
Walmart
10.2005 - 04.2006
- Stocked groceries. Cleaned aisles and maintained order on shelves. Customer service.
Stockroom
Sanmina SCI
08.2005 - 10.2005
- Packaged computers for delivery. Boxed computers and assembled specialty packaging for computers.
Data Clerk
Eagle Nest District
04.2005 - 07.2005
- Maintained accounting records for Eagle Nest District. Printed out assistance checks for district members. Answered office phones.
Education
Bachelors of Science - Information Technology
Oglala Lakota College
Rapid City, SDSkills
- Type at 64 words per minute Conduct work with little to no supervision Fast learner, works well with others, trained to handle big groups of people, and can facilitate a given task to a group of people Able to use computer efficiently and utilize experience with computer programs Able to work with youth and families especially in delicate situations Trained to help and support the safety of the family environment Mandatory reporter
- Risk mitigation planning
- Technical support scheduling
- Information confidentiality
- Disaster recovery
- Technical leadership
- Operating system management
- Technical troubleshooting
- Cybersecurity best practices
- Virtualization
Timeline
Customer Service Representative
Ditech Financial
10.2018 - 12.2018
IT Manager/Technician
Little Wound School
07.2018 - Current
Associate
Loaf N Jug
04.2018 - 07.2018
Customer Representative
Adecco
01.2018 - 02.2018
Teacher Trainee
Rural America Initiatives
09.2015 - 10.2018
Counselor Trainee
Aneptu Luta Otipi
11.2014 - 09.2015
Mentor
Rural America Initiatives
11.2008 - 05.2014
Stacker
Adecco/Dakota Craft
05.2007 - 07.2007
Associate
McDonalds
09.2006 - 04.2007
Grocery Stocker
Walmart
10.2005 - 04.2006
Stockroom
Sanmina SCI
08.2005 - 10.2005
Data Clerk
Eagle Nest District
04.2005 - 07.2005
Bachelors of Science - Information Technology
Oglala Lakota College
COMMUNICATION
Trained to facilitate in small to medium sized groups. Can follow all guidelines to perform work well. Experience with working with computers. Maintaining and adding software and hardware onto computers. Working with MIP accounting program. Mandatory reporter. Ability to work with many different personalities.
LEADERSHIP
Mentor for several years and maintained a value of communication and ethics while working with middle school aged youth. Was employee of the month for several months and even served as acting coordinator when coordinator was on leave. Able to work well with others and maintain professional level or ethics associated with employer and guidelines.