Courtney Person
Dell Rapids
Summary
Experienced Nurse Leader with team management and patient care optimization. Utilizes strong communication and leadership skills to enhance nursing team performance. Track record of effective staff training and conflict resolution.
Overview
16
16
years of professional experience
Work History
Assistant Nurse Manager, Community Care
Sioux Falls VA Medical Center
04.2023 - Current
- Promoted a positive work environment by fostering open communication, teamwork, and professional growth opportunities for nursing staff.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Managed timekeeping to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Verified unit remained up-to-date and compliant with laws and regulations.
- Instrumental in the development of the shared governance structure through out the facility
Clinical Coordinator/Unit Educator, Community Care
Sioux Falls VA Medical Center
01.2019 - 04.2023
- Led in the coordination and training of multiple new concurrent staff to the department.
- Developed and implemented staff training programs, promoting a culture of continuous learning and professional development among clinical team members.
- Provided effective communication and training techniques with interdepartmental staff to improve relationships and enhance veteran care.
- Implemented and developed process for new programs such as Long-Term Acute Care and Inpatient Acute Rehab.
- Organized and manages the day-to-day operations of a vastly growing unit. Collaborated with clinical and administrative staff throughout the Medical Center to enhance process and improve patient outcomes.
- Case Management of a large caseload of veterans. Including the management of referrals for a wide variety of specialties.
- Facilitates leadership amongst staff to improve communication efforts, and relationships with primary care staff.
- Case Management Certification obtained in August of 2021
Floor Nurse/Charge Nurse, Medical Surgical Unit
Sioux Falls VA Medical Center
01.2012 - 01.2019
- Charge nurse for a Medical Surgical unit. Led and coordinated unit nurses by assigning daily patient assignments. Coordinated bed management and transfer of veterans on a 28-bed unit. Managed in the moment conflict with family, veterans, and co-workers. Served as resource and educator for unit nurses in clinical application, documentation, computer applications, and service recovery. Collaborated with interdisciplinary team to arrange appropriate and safe discharge planning.
- Floor Nurse
Licensed Practical Nurse, Community Living Center
Sioux Falls VA Medical Center
01.2009 - 01.2012
- LPN in a fast-paced transitional care unit. Assisted with creation of care plans. Collaborated with the interdisciplinary team to improve patient outcomes. Assisted Veterans with activities of daily living on a 30-bed unit.
Education
Master of Science - Nursing- Leadership and Management
Walden University
05.2019
Bachelor of Science - Nursing
South Dakota State University
05.2014
Skills
- Proven leadership experience
- Optimistic mindset
- Efficient task management
- Advanced technology skills
- Versatile professional
- Care coordination
- Staff development
- Quality improvement
- Performance monitoring
- Nursing expertise
- Data gathering
- Prior authorization expertise
Timeline
Assistant Nurse Manager, Community Care
Sioux Falls VA Medical Center
04.2023 - Current
Clinical Coordinator/Unit Educator, Community Care
Sioux Falls VA Medical Center
01.2019 - 04.2023
Floor Nurse/Charge Nurse, Medical Surgical Unit
Sioux Falls VA Medical Center
01.2012 - 01.2019
Licensed Practical Nurse, Community Living Center
Sioux Falls VA Medical Center
01.2009 - 01.2012
Master of Science - Nursing- Leadership and Management
Walden University
Bachelor of Science - Nursing
South Dakota State University
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