Kathleen Nelson
Sioux Falls
Summary
I'm a 33 year old single mom who has grown up on a ranch and been around cattle and horses my whole life. I have worked in Sale Barn yard loading cattle out and penning back and moving cattle up to the barn to sale. I have helped family and friends brand their cattle for years. I have also worked in the health care field for many of years and am a licensed CNA. I have worked in Nursing Home, Hospital and also done home health in peoples homes. I have so worked as a waitress/cook off and on also. helping prepare food and also taking the customers orders in person and over the phone. I have good answering phone skills. I’ve also had federal clearance to clean federal judge chambers, jury rooms, Federal Court rooms and federal offices. Also had clearance to clean US Marshalls office, holding cells and bathrooms. I also experience in answering phone and taking messages, scheduling appointments in clinic and Telemedicine appointments at other locations, scanning documents into patients charts, calling the confirm insurance and some insurance referrals.I am a very hard worker and do my best to get the job done in a correct and in a timely manner!
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Avera Infectious Diseases
Sioux Falls
04.2025 - Current
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Provided clear information about treatments and services offered by the clinic.
- Handled patient inquiries via phone, email, and in-person interactions efficiently.
- Maintained electronic health records using Avera's healthcare management system securely.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Maintained a clean and organized reception area.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Ran credit card batches and balanced deposits on daily basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Patient Care Technician
Stanford Surgical Tower
Sioux Falls
09.2023 - 10.2023
- Monitored vital signs and reported changes to healthcare providers.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information accurately in electronic health records.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
Custodian
QCI
Pierre
10.2022 - 08.2023
- Maintained cleanliness and organization in classrooms and common areas.
- Operated cleaning equipment like floor buffers and vacuum cleaners effectively.
- Disposed of waste and recyclables according to established guidelines.
- Restocked supplies such as paper towels and soap in restrooms regularly.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Maintained accountability for building keys, master keys and access cards.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Followed company uniform, performance and security policies with every job.
- Dusted furniture, machines or equipment.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned Federal Judges chambers, Jury Room, Federal Court Rooms and bathrooms
- Cleaned US Marshall office, Holding cells, and bathrooms.
- Cleaned the Post office box area, front window, sorting area, offices and bathrooms.
CNA/CNA/Home Health Aide
Tri-State Nursing agency
Sioux City
10.2021 - 11.2021
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided basic care to over [Number] patients per shift, assisting with bathing, changing linens and preparing meals.
CNA/Home Health Aide
Philip Health Services
Philip
04.2020 - 07.2021
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented activities and recorded information in EMR system.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided basic care to over [Number] patients per shift, assisting with bathing, changing linens and preparing meals.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Caregiver
Family Friends And Neighbors
Philip
03.2020 - 07.2021
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Built strong and trusting rapport with clients and loved ones.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action].
- Prepared food and helped patients eat to support healthy nutrition.
Waitress
Pizza Etc
Philip
06.2015 - 03.2020
- Provided exceptional customer service to enhance dining experiences.
- Took orders accurately and communicated them to kitchen staff.
- Managed multiple tables while ensuring timely service and attention.
- Assisted in training new staff on operational procedures and best practices.
- Processed payments efficiently using point-of-sale systems.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Provided accurate change for cash transactions using a cash register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Performed basic math calculations when computing bills for customers' meals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
CNA
Philips Healthcare
Philip
01.2014 - 06.2015
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented activities and recorded information in EMR system.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided basic care to over [Number] patients per shift, assisting with bathing, changing linens and preparing meals.
Restaurant Waitress
pizza
Philip
09.2012 - 02.2014
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
- Improved quality of service [Number]% by working closely with [Type] staff and meeting customer expectations.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Greeted newly seated guests quickly and efficiently.
- Sent orders to kitchen staff by [Action].
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Entered customer food orders into computer system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
- Prepared and served cold, hot and [Type] beverages to guests.
- Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Processed customers' payments and provided receipts.
- Provided sauces and drink refills requested by customers.
Yardman
Philip Livestock
Philip
01.2007 - 04.2012
- Herded [Number] of [Type] livestock to transport vehicles, fields and barns using specialized techniques for safety of animals.
- Branded over [Number] [Type] animals in [Timeframe], working towards humane and safe treatment of animals according to strict farm guidelines.
- Fed, watered and monitored [Type] animals to keep all stock in peak health and optimal reproductive status.
CNA
Philips Health Services
Philip
01.2007 - 07.2011
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented activities and recorded information in EMR system.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Used mobility devices to transport patients.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Performed [Type] and [Type] treatments on [Number] patients daily.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Attended to patients in [Number]-bed unit, continuously checking on needs and maintaining high standards of patient care.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided basic care to over [Number] patients per shift, assisting with bathing, changing linens and preparing meals.
Dietary Aide
Philip Health Services
Philip
01.2007 - 05.2010
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Delivered snacks to nurse station for distribution to specific residents.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Reported and documented resident changes in consumption or behaviors.
- Cleaned and maintained dining room during and after each meal service.
- Stocked food and other supplies for main kitchen and units.
- Set tables before patients arrived to maintain meal plan productivity.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
Education
High School Diploma -
Philip High School
Philip, SDSkills
- Collecting Vital Signs
- General Housekeeping Ability
- Infection Control Procedures
- Assisting With Personal Grooming
- Feeding Assistance
- Collecting Specimens
- Activities of Daily Living ADL Support
- Understands Mobility Assistance Needs
- Monitoring Fluids
- Grooming and Bathing Assistance
- Mobility Assistance
- Emotional and Social Support
- Bedsore Prevention
- Calm and Level-Headed Under Duress
- Fluid Measurement
- Output Monitoring and Reporting
- Vital Signs Collection
- Nutrition and Diet
- Electronic Recordkeeping
- Customer Service and Rapport
- Cleaning and Sanitizing
- Order Accuracy and Delivery
- Service Prioritization
- Menu Knowledge
- Bathroom Servicing
- Able to Lift 30 Pounds
- Food Safety Understanding
- Safe Food Handling
- Ability to Lift 30 Pounds
- Menu Recommendations
- Verbal and Written Communication
- Table Setting Arrangements
- Food Safety Standards
- Dish Preparation
- Point of Sale Systems
- Liquor, Wine and Food Service
- Dining Room Cleaning and Upkeep
- Table Bussing
- Warm and Friendly
- Service-Oriented
- Point of Sale (POS) System Operations
- Food and Beverage Service
- Service Oriented
- Conflict and Complaint Resolution
- Dining Customer Service
- Team Player
- Age Verification
- Transactions and Cash Handling
- Dependable and Responsible
- HIPAA Compliance
- Respectful and Compassionate
- Patient Ambulation
- Meal Preparation
- Personal Hygiene Assistance
- CPR Certification
- Heavy Lifting
- Housekeeping
- Ability to Lift
- Client Transportation
- Supportive Personality
- Household Cleaning
- Caring Companionship
- Clear Communication
- Bedside Care
- Ability to Lift Clients
- Reliable and Dependable
- Horse Grooming
- Livestock Herding
- Aquacultural Operations
- Livestock Health
- Cattle Corralling
- Equipment Operation
- Problem Solving
- Tractor Operation
- Stall and Pen Cleaning
- Electronic health records
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Patient communication
- Customer service
- Data entry
- Scheduling appointments
- Payment collection
- Patient follow-up
- Check-in coordination
- Phone etiquette
- Appointment confirmation
- Appointment reminders
- Document filing
- Patient check-in
- Money handling
- Payment processing
- Registration management
- Phone and email etiquette
Education and Training
other
Timeline
Patient Service Representative
Avera Infectious Diseases
04.2025 - Current
Patient Care Technician
Stanford Surgical Tower
09.2023 - 10.2023
Custodian
QCI
10.2022 - 08.2023
CNA/CNA/Home Health Aide
Tri-State Nursing agency
10.2021 - 11.2021
CNA/Home Health Aide
Philip Health Services
04.2020 - 07.2021
Caregiver
Family Friends And Neighbors
03.2020 - 07.2021
Waitress
Pizza Etc
06.2015 - 03.2020
CNA
Philips Healthcare
01.2014 - 06.2015
Restaurant Waitress
pizza
09.2012 - 02.2014
Yardman
Philip Livestock
01.2007 - 04.2012
CNA
Philips Health Services
01.2007 - 07.2011
Dietary Aide
Philip Health Services
01.2007 - 05.2010
High School Diploma -
Philip High School