Cooper Fryberger

• Engaged with students & their families throughout the college search journey.
• Utilized our CRM program & collaboration with faculty and staff to manage over 350 total applications and meet enrollment targets.
• Lead on- and off-campus marketing and recruitment initiatives.
• Delivered encouraging presentations about USD and for students’ award ceremonies.
• Evaluated applications for admission and scholarship eligibility.

• Collaborated with peers for improved comprehension of complex topics.
• Served as a mentor to junior staff members, providing guidance on best practices in handling various situations related to membership services.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Monitored inventory levels with proactive ordering to minimize shortages.

• Managed inventory of equipment and supplies, ensuring all necessary items were available for practices and games while minimizing costs through strategic purchasing decisions.
• Delivered final edits on time and within budget constraints by effectively prioritizing tasks and resources.
• Compiled scouting reports to document player evaluations and recommendations.

• Increased commercial sales revenue by developing and implementing strategic sales plans.
• Exceeded annual sales targets by effectively managing sales pipelines and prioritizing high-value opportunities.
• Provided comprehensive support during the sales process, from initial contact to after-sales care.