Claire Lepke
Sioux Falls
Summary
Customer service representative skilled in driving operational improvements and elevating customer satisfaction through effective problem-solving. Excels in a fast-paced environment, ensuring compliance while processing high-volume transactions. Recognized for educating customers on banking products and enhancing their overall experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
CorTrust Bank
Yankton, SD
06.2025 - Current
- Provided exceptional customer service by addressing account inquiries, resolving issues, and recommending appropriate banking products and services.
- Answered inbound phone calls and responded to customer questions regarding accounts, transactions, online banking, and general banking services.
- Assisted customers with opening and maintaining checking, savings, and specialty deposit accounts.
- Verified customer identity and processed transactions in compliance with banking regulations, security procedures, and anti-fraud policies.
- Researched and resolved customer concerns efficiently, improving customer satisfaction and retention.
- Educated customers on digital banking tools, including online banking, mobile banking, and electronic payment services.
- Processed daily customer transactions, including deposits, withdrawals, loan payments, cashier's checks, and money transfers with a high degree of accuracy.
- Identified opportunities to cross-sell banking products such as savings accounts, CDs, debit cards, and other financial services.
- Maintained confidential customer information while ensuring compliance with privacy and security standards.
- Collaborated with branch team members to support daily operations and deliver a positive customer experience.
- Managed high-volume cash transactions while maintaining accuracy and attention to detail in a fast-paced environment.
Bartender/Server
Old Lumber Company
Vermillion, SD
07.2023 - Current
- Delivered exceptional customer service, fostering a welcoming environment.
- Poured drinks and beers, ensuring prompt and accurate service for customer satisfaction.
- Served food while confirming order correctness to enhance dining experience.
- Changed kegs to minimize service downtime, maintaining continuous beverage availability.
- Maintained cleanliness of bar to uphold hygiene standards.
Lifeguard Manager
Mitchell Recreation Center and Mitchell Aquatic Center
Mitchell, SD
02.2020 - 07.2023
- Trained and prepared to use life-saving measures such as CPR and first-aid during incidents.
- Monitored pool area to identify safety violations and mitigate potential hazards.
- Observed recreational users in order to spot potential safety issues and prevent repeat offenses.
- Demonstrated proper technique and positioning in the water by explaining and demonstrating swimming strokes.
- Inspected the pool and skimmed obstacles such as toys, and trash that could obstruct line of sight.
- Tracked students' progress and delivered targeted feedback to enhance swimming skills and techniques.
- Supervised pool area, responding swiftly to emergencies by rescuing swimmers and administering first aid to ensure safety.
- Monitored weather conditions and alerted visitors to potential storm hazards.
Shift Manager
Papa Murphy's | Take 'N' Bake Pizza
Yankton, SD
12.2022 - 05.2023
- Supervised employees and maintained food and service quality to meet company standards.
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
- Provided a superior customer experience to build a loyal customer base.
- Answered phone calls from customers, took their orders, answered their questions, dealt with complaints, and ensured their orders were correct.
- Greeted customers and assisted them in finding items.
- Provided thorough and professional responses to customer inquiries, enhancing overall customer satisfaction.
- Answered product questions using up-to-date sales and store promotions information.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Used a POS system to itemize and total the purchases of customers.
- Prepared pizzas and toppings according to health guidelines, ensuring food safety and quality.
Shift Manager
Papa Murphy's | Take 'N' Bake Pizza
Mitchell, SD
02.2017 - 02.2023
- Supervised employees and maintained food and service quality to meet company standards.
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
- Provided a superior customer experience to build a loyal customer base.
- Answered phone calls from customers, took their orders, answered their questions, dealt with complaints, and ensured their orders were correct.
- Greeted customers and assisted them in finding items.
- Provided thorough and professional responses to customer inquiries, enhancing overall customer satisfaction.
- Answered product questions using up-to-date sales and store promotions information.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Used a POS system to itemize and total the purchases of customers.
- Prepared pizzas and toppings according to health guidelines, ensuring food safety and quality.
Education
High School Diploma -
Mitchell High School
Mitchell, SDNo Degree -
University of South Dakota
Vermillion, SDSkills
- Customer service
- Customer relationship management
- Product knowledge
- Transaction processing
- Cash handling
- Documentation
- Attention to detail
- Conflict resolution
Timeline
Customer Service Representative
CorTrust Bank
06.2025 - Current
Bartender/Server
Old Lumber Company
07.2023 - Current
Shift Manager
Papa Murphy's | Take 'N' Bake Pizza
12.2022 - 05.2023
Lifeguard Manager
Mitchell Recreation Center and Mitchell Aquatic Center
02.2020 - 07.2023
Shift Manager
Papa Murphy's | Take 'N' Bake Pizza
02.2017 - 02.2023
High School Diploma -
Mitchell High School
No Degree -
University of South Dakota