Christine Nelson
Rapid City
Summary
Dynamic professional with extensive experience in retail management at Walmart, excelling in client relationship building and sales strategy development. Proven ability to enhance customer satisfaction through personalized service and product knowledge expertise. Skilled in training and mentoring staff, ensuring compliance with HIPAA regulations while optimizing operational efficiency.
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
26
26
years of professional experience
Work History
Food and Beverage Sales Associate
Target
Rapid City, SD
01.2026 - Current
- Delivered exceptional customer service, assisting guests with product inquiries and ensuring satisfaction.
- Maintained accurate inventory levels through effective stock management and replenishment processes.
- Trained and mentored new sales associates on store policies, procedures, and customer engagement techniques.
- Collaborated with team members to execute promotional displays, enhancing product visibility and driving sales.
- Utilized point-of-sale systems to process transactions efficiently while minimizing errors and wait times.
- Analyzed sales trends to identify opportunities for upselling and improving overall store performance.
- Implemented best practices for visual merchandising, resulting in improved customer experience and increased foot traffic.
Patient Access Specialist
Monument Health
Rapid City, SD
11.2025 - 01.2026
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and authorization to optimize patient access to services.
- Streamlined appointment scheduling system, improving efficiency in patient flow management.
- Mentored new staff on best practices for handling sensitive patient information and customer service excellence.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Clothing Outfitter
Bass Pro Shops
Rapid City, SD
08.2025 - 10.2025
- Assisted customers in selecting outdoor gear and apparel based on needs and preferences.
- Maintained product displays to ensure visual appeal and organization throughout the store.
- Processed transactions accurately using POS system while providing excellent customer service.
- Collaborated with team members to restock inventory and maintain optimal stock levels on the sales floor.
- Educated customers on product features, benefits, and usage for enhanced purchasing decisions.
- Participated in training sessions to improve knowledge of products and sales techniques.
- Resolved customer inquiries and concerns effectively, fostering a positive shopping experience.
- Contributed to store promotions by setting up engaging displays that highlighted seasonal items.
- Supported visual merchandising efforts by dressing mannequins, arranging window displays, and following company guidelines for product presentation.
- Managed inventory levels by conducting regular stock checks, updating records, and placing orders as needed.
- Enhanced customer satisfaction by providing personalized outfit recommendations based on individual preferences and needs.
Online Personal Shopper
Walmart
Rapid City, SD
12.2024 - 08.2025
- Assisted customers in navigating online shopping platforms to enhance user experience.
- Selected and sourced quality products based on customer preferences and availability.
- Communicated with customers regarding order updates and delivery schedules.
- Managed inventory levels to ensure product availability for timely fulfillment.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Scheels
Rapid City, SD
04.2023 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained accurate cash drawer and balanced at end of shifts.
- Ensured cleanliness and organization of checkout area to promote safety.
- Adapted quickly to new technologies and procedures for improved service efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Paint Department Associate
Menards
Rapid City, SD
04.2022 - 04.2023
- Managed inventory levels, ensuring accurate stock of paint products and supplies.
- Assisted customers with product selection, providing expert advice on paint types and application techniques.
- Operated mixing machines to prepare custom paint colors according to customer specifications.
- Maintained cleanliness and organization of work areas, adhering to safety protocols in paint handling.
- Trained new employees on proper procedures for paint mixing and customer service standards.
- Conducted regular quality checks on mixed paints to ensure consistency and adherence to specifications.
- Implemented best practices for inventory management, reducing waste and improving stock turnover rates.
- Exceeded sales targets consistently through proactive upselling of related products such as brushes, rollers, and primers.
- Maintained a clean and safe work environment, ensuring compliance with OSHA regulations for hazardous materials handling.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
Department Manager
Walmart
Gilbert, AZ
02.2005 - 09.2021
- Led team in daily operations, ensuring adherence to company policies and standards.
- Developed training materials, enhancing onboarding processes for new employees.
- Implemented inventory management systems, streamlining stock tracking procedures.
- Analyzed workflow efficiency, identifying areas for process improvement and cost reduction.
- Collaborated with cross-functional teams to coordinate departmental initiatives and projects.
- Supervised staff performance, providing guidance and support for professional development.
- Enhanced customer service strategies, resulting in improved client satisfaction ratings.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Medical Records Clerk
Desert Valley Family Medicine
Chandler, AZ
02.2000 - 02.2005
- Managed patient records, ensuring confidentiality and compliance with regulations.
- Processed medical documentation, maintaining accuracy and consistency in data entry.
- Coordinated with healthcare providers to resolve discrepancies in patient information.
- Implemented process improvements to enhance record retrieval efficiency by streamlining workflows.
- Oversaw daily operations of medical record department, optimizing resource allocation and task prioritization.
- Led initiatives to transition from paper-based records to digital formats, improving accessibility and security of patient data.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
Education
No Degree - Art
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZHigh School Diploma - General Studies
Cimarron Memorial High School
Las Vegas, NV06.1994
Skills
- Client relationship building
- Sales strategy development
- Brand awareness
- Product knowledge expertise
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Customer engagement
- Goals and performance
- Retail management
- Work planning and organization
- Staff development
- Coaching and mentoring
- HIPAA compliance
- Written and verbal communication
- HIPAA regulations
- File organization
- Document scanning
- Paperwork processing
- Medical terminology understanding
- Medical records management
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Reminder calls
Timeline
Food and Beverage Sales Associate
Target
01.2026 - Current
Patient Access Specialist
Monument Health
11.2025 - 01.2026
Clothing Outfitter
Bass Pro Shops
08.2025 - 10.2025
Online Personal Shopper
Walmart
12.2024 - 08.2025
Cashier
Scheels
04.2023 - 12.2024
Paint Department Associate
Menards
04.2022 - 04.2023
Department Manager
Walmart
02.2005 - 09.2021
Medical Records Clerk
Desert Valley Family Medicine
02.2000 - 02.2005
No Degree - Art
Maricopa Community Colleges, Scottsdale Community College
High School Diploma - General Studies
Cimarron Memorial High School