Cheryl E. Graves
Sioux Falls
Summary
Results-oriented executive with a strong focus on cultivating and maintaining customer relationships. Highly conscientious, dependable, and organized, with a proven ability to solve complex problems creatively. Passionate about continuous learning and dedicated to enhancing customer satisfaction, recognizing customers as an organization’s most valuable asset.
Overview
15
15
years of professional experience
Work History
California Notary Public
Self Employed
02.2021 - Current
- Verified documents and identification credentials for all parties to ensure compliance with legal requirements.
- Assessed documents for signs of fraud or coercion, declining notarization when necessary to maintain integrity.
- Maintained a detailed notary journal, recording names, dates, and collecting fingerprints as additional identification verification for permanent records.
- Administered oaths to signers, securing formal affirmation of the document's truth and accuracy.
- Conducted in-person meetings with clients to witness and authenticate document signings.
Real Estate Agent
Four Brothers Real Estate Inc.
05.2018 - 01.2025
- Conducted comparative market analysis of recently sold properties to establish competitive pricing strategies.
- Provided clients with expert guidance on current market trends, conditions, and opportunities.
- Developed and executed a targeted marketing program, leveraging direct mail campaigns to enhance personal brand visibility.
- Managed financial records, ensuring accurate tracking of expenditures and maintaining detailed bookkeeping ledgers.
Commission Sales
Macy's Inc.
05.2016 - 01.2021
- Identified and assessed customer needs through personalized consultations and preferences analysis.
- Demonstrated in-depth knowledge of products and services, consistently staying updated to drive sales and minimize returns.
- Utilized clientele management system to maintain comprehensive customer profiles, ensuring effective post-sale follow-up and enhanced customer retention.
- Recognized for consistently exceeding annual sales targets over multiple years.
- Maintained a professional and enthusiastic demeanor, fostering a positive customer experience.
Corporate Sales and Home Stylist Executive
Macy's Inc.
04.2010 - 05.2016
- Drove store sales by leveraging clientele relationships and corporate sales initiatives.
- Consistently exceeded personal sales targets, resulting in multiple awards and the expansion of a loyal client base over several years.
- Recognized for surpassing corporate sales goals through strategic business sourcing and leadership within the community, earning awards for multiple years.
- Delivered exceptional customer service while actively promoting Macy’s service feedback programs to enhance customer satisfaction.
- Ensured strict adherence to company policies, procedures, and shortage prevention programs through effective execution and communication.
- Organized and managed client events from planning to execution, including coordinating catering, securing vendor donations, and scheduling guest speakers to create sales opportunities and foster client growth.
- Operated independently with minimal supervision, demonstrating strong initiative and self-management.
- Cultivated long-term customer relationships through prompt communication and outstanding service, driving client loyalty and expanding the customer base.
Education
Certificate of Completion - Real Estate
Kaplan University Online Education
Nationwide2015
Associate of Arts - Liberal Arts And General Studies
Golden West College
Huntington Beach, CAAssociate of Arts - Liberal Arts And General Studies
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Edison High School
Huntington Beach, CASkills
- Exceptional Customer Service
- Time Management
- PC Competent
- Organizational Skills
- Negotiations and Communications
- Problem Resolution
Licenses
California Notary Public/Certified Signing Agent 2021, Commission Number 2352962 Expires 3/25/2025
California State Real Estate License 2015, License Number 01984847, Expires 9/09/2027
Timeline
California Notary Public
Self Employed
02.2021 - Current
Real Estate Agent
Four Brothers Real Estate Inc.
05.2018 - 01.2025
Commission Sales
Macy's Inc.
05.2016 - 01.2021
Corporate Sales and Home Stylist Executive
Macy's Inc.
04.2010 - 05.2016
Certificate of Completion - Real Estate
Kaplan University Online Education
Associate of Arts - Liberal Arts And General Studies
Golden West College
Associate of Arts - Liberal Arts And General Studies
Orange Coast College
High School Diploma -
Edison High School
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