Charity Kannas
Sioux Falls
Summary
Highly motivated and detail-oriented Business Process Consultant with a proven track record of driving operational efficiency and productivity. Skilled in process mapping, process optimization, and project management, with demonstrated success in partnering with cross-functional teams to streamline operations and enhance performance metrics. Experienced in quickly understanding business systems needs and effectively communicating with multidisciplinary teams to achieve organizational goals. Thrives in fast-paced environments, excelling at multitasking, adapting to new technologies, and optimizing workflows for team benefit.
Overview
18
18
years of professional experience
Work History
Business Process Consultant
AllState
Sioux Falls
06.2020 - Current
- Created project plans and timelines to streamline operations while meeting customer requirements.
- Assisted in developing strategies for resolving issues affecting operational performance.
- Facilitated training sessions for new employees on company policies and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided training on best practices related to process improvements or modifications.
Financial Operations Analyst
Esurance
Sioux Falls
02.2012 - Current
- Responsible for gathering expense data from various sources to analyze, forecast and provide budget recommendations for all service departments.
- Responsible for tracking, monitoring, and analyzing key customer contact metrics to calculate monthly incentives and to ensure target performance metrics are met.
- Interfaces and develops long lasting relationships with peers, senior management and outside vendors to gather data, communicate recommendations, and resolve issues.
- Active in cross training to increase my knowledge base, improve team performance and assist in designing process improvements.
- Commended for consistently meeting deadlines in a changing environment while exceeding expectations.
MIS Specialist II
Citibank
Sioux Falls
01.2007 - 01.2012
- Managed high-risk loans collection process with external agencies to prepare for placements in multiple portfolios.
- Met deadlines and exceeded expectations through consistent follow-up and report monitoring.
- Tracked and entered key metrics into MS Access and SQL databases.
- Selected as team leader for systems conversion testing; communicated key deliverables and ensured new system was set up for user needs.
- Developed strong relationships with external collection agencies, law firms, loan officers, and bank personnel to ensure open communication throughout the collections process.
- Chosen for implementation team for paperless imaging system.
- Piloted system, trained peers, and acted as a key resource throughout implementation to answer questions and resolve issues.
- Reduced team errors with primary applications by creating and implementing new tools and reports that automated, improved, and streamlined processes.
Education
Bachelor of Arts (BA) - Management
University of Sioux Falls
Sioux Falls, SD01.2010
Associates of Arts (AAS) - Business Administration
Southeast Technical Institute
Sioux Falls, SD01.2007
Skills
- MS Office Suite
- Outlook
- Excel
- Project management
- Employee training
- Training facilitation
- Time management
- Communication skills
- Cross-functional team leadership
- Project planning
- Attention to detail
- Problem-solving abilities
- Analytical skills
- Analytical thinking
Community Leadership
- Norma Homeowner Association Treasurer
- Young Professional Association
- Women's Innovative Network
Timeline
Business Process Consultant
AllState
06.2020 - Current
Financial Operations Analyst
Esurance
02.2012 - Current
MIS Specialist II
Citibank
01.2007 - 01.2012
Bachelor of Arts (BA) - Management
University of Sioux Falls
Associates of Arts (AAS) - Business Administration
Southeast Technical Institute
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