Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Buchholz

Sioux Falls

Summary

Skilled professional with background in CSR and Sales. Experience includes customer service, direct sales, negotiation and conflict resolution. Strengths lie in understanding client needs, problem-solving abilities, and building strong customer relationships. Demonstrated success in increasing customer satisfaction and driving sales growth.

Overview

9
9
years of professional experience

Work History

CSR, Sales

Overland West inc
Sioux Falls
06.2025 - Current
  • Assisted customers with vehicle selection and rental agreements.
  • Managed vehicle check-ins and check-outs efficiently.
  • Provided information on rental policies and procedures to customers.
  • Addressed customer inquiries and resolved issues promptly and professionally.
  • Promoted additional services, such as insurance options and upgrades to clients.
  • Monitored fleet inventory to ensure sufficient supply of cars available for rent.
  • Upsold additional services such as insurance coverage or fuel plans.

Customer Service Cashier

Walmart
Sioux Falls
10.2018 - 01.2025
  • Assisted customers with product inquiries and purchase decisions.
  • Operated cash register for efficient transaction processing.
  • Managed cash handling and balanced cash drawer at shift end.
  • Maintained clean and organized checkout area for customer convenience.
  • Provided friendly service while addressing customer complaints or concerns.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Complied with all health and safety regulations while performing job duties.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Debt Collector

NCB Management Services Inc.
Sioux Falls
12.2016 - 01.2017
  • Managed collections process for overdue accounts using industry-standard software.
  • Communicated with clients to negotiate payment plans and resolve disputes.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Explained the consequences of non-payment in a professional manner.

Education

Associate of Science - Accounting And Finance

Colorado Technical University
Colorado Springs, CO
05-2017

Skills

  • Customer support
  • Inquiry resolution
  • Vehicle management
  • Sales promotion
  • Policy explanation
  • Cash handling

Timeline

CSR, Sales

Overland West inc
06.2025 - Current

Customer Service Cashier

Walmart
10.2018 - 01.2025

Debt Collector

NCB Management Services Inc.
12.2016 - 01.2017

Associate of Science - Accounting And Finance

Colorado Technical University

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Cathy Buchholz