Cassandra Yarbrough

-New Hire Server Trainer-

• Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
• Developed comprehensive training materials to support new hires in mastering essential skills.

-Lead Server-

• Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Cultivated warm relationships with regular customers.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Developed innovative design concepts for improved brand recognition and customer engagement.
• Designed eye-catching promotional materials, driving increased event attendance and participation rates.
• Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
• Since 2016 and working with the this coaching company, I developed a strong passion for fitness and nutrition. I accepted fitness and nutritional coaching as payment for my design work.