Carrie Cadwell
Sioux Falls
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
8
8
years of professional experience
Work History
Teacher's Aide
EmBe
01.2025 - 04.2025
- Assisted lead teacher in creating and implementing age-appropriate lesson plans and activities for children
- Provided a safe and nurturing environment for children, ensuring their well-being at all times
- Collaborated with other staff members to maintain a clean and organized classroom environment
- Demonstrated patience and understanding when addressing behavioral issues or conflicts among children
- Aided in the development of fine motor skills through engaging arts and crafts projects
- Supervised indoor and outdoor playtime, promoting physical activity and social interaction among children
Front Desk Receptionist
Bal-Lance Salon
08.2022 - 04.2024
- Greeted clients and managed the check-in and check-out process efficiently.
- Scheduled appointments and managed the salon’s calendar using specialized software.
- Handled customer inquiries and resolved issues promptly to ensure high satisfaction levels.
- Managed retail products sales and provided recommendations to clients based on their needs.
- Maintained a clean and organized front desk area to ensure a welcoming environment.
- Trained new front desk staff on salon procedures and customer service techniques.
Front Desk Receptionist
The Salon Professional Academy
05.2021 - 08.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answered multi-line phone systems to respond to inquiries and transfer calls to the correct departments and personnel.
- Resolved customer issues promptly and notified the supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems to boost efficiency and organization.
- Used proprietary software to process reservations, check-ins, and check-outs.
- Collected room deposits, fees, and payments.
- Utilized quick response and dynamics service skills to build relationships with patrons, improving customer retention rates.
Security Guard
Allied Universal Security Services
09.2017 - 06.2019
- Monitored premises to prevent theft, violence, or infractions of rules.
- Conducted regular patrols and inspections of buildings and facilities.
- Responded to alarms and investigated disturbances.
- De-escalated situations involving conflicts or potential violence with professionalism and tact.
- Assisted visitors and provided information on security protocols.
- Worked closely with law enforcement and emergency services when needed.
- Ensured compliance with company and client policies and procedures.
Education
No Degree - Cosmetology
The Salon Professional Academy
San Jose, CA05-2021
High School Diploma -
Los Gatos High School
Los Gatos, CA06-2017
Skills
- Retail Product Sales
- Incident Reporting
- Problem Resolution
- Communication Skills
- Microsoft Word
- Team Training and Development
- Filing and Record-Keeping
- Security and Surveillance
- Microsoft Excel
- Appointment Scheduling
- Multi-Line Phone System Operation
- Computer Proficiency
- Telephone Etiquette
- Analysis Skills
- Conflict De-escalation
- Sales and Up-Selling Techniques
- Emergency Response
- CPR Certified
Timeline
Teacher's Aide
EmBe
01.2025 - 04.2025
Front Desk Receptionist
Bal-Lance Salon
08.2022 - 04.2024
Front Desk Receptionist
The Salon Professional Academy
05.2021 - 08.2022
Security Guard
Allied Universal Security Services
09.2017 - 06.2019
No Degree - Cosmetology
The Salon Professional Academy
High School Diploma -
Los Gatos High School
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