Carla Kruger

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

I was responsible for Caribou Coffee, Cinnabon, both skydine restaurants. I did everything from making coffee to cooking, making Cinnabon cinnamon rolls and doing the books. I also managed the subway. I did ordering for Subway. Inventory in all areas.

• Coordinated with other departments to ensure smooth flow of operations.
• Distributed responsibilities and checked on employee performance.
• Managed customer service inquiries and complaints in a timely manner.