Candace Suman
Watertown
Summary
Office professional with comprehensive background in administrative support and office management. Proven ability to enhance operational efficiency and ensure smooth workflow. Known for strong team collaboration and adaptability in dynamic environments, with expertise in scheduling, document management, and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Specialist II
City of Watertown
04.2023 - Current
- Optimized scheduling, ensuring smooth daily operations for all team members.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Responded to inquiries from callers seeking information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and projects.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
Human Resources Specialist
Smoke Solutions
11.2020 - 11.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with department heads to identify staffing needs and strategize recruitment efforts.
- Advocated for staff members, helping to identify and resolve conflicts.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Collaborated with managers to identify and address employee relations issues.
- Administered employee benefits programs and assisted with open enrollment.
Title Clerk /Front Desk Receptionist
Evolution Powersports
07.2020 - 04.2023
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Improved customer satisfaction by providing detailed explanations of title transfer processes and requirements.
ER Admitting Clerk
Prairie Lakes Healthcare Systems
09.2018 - 07.2020
- Identified opportunities for process improvements, leading to increased accuracy in documentation and reduced wait times for patients.
- Developed comprehensive knowledge of hospital policies and procedures related to admissions, enabling quick resolution of potential issues that may arise during registration.
- Facilitated seamless transitions between shifts through thorough handover briefings, ensuring continuity of care for admitted patients.
- Ensured accurate billing information by diligently verifying insurance eligibility and coverage details for each patient.
- Collaborated with medical staff to coordinate bed assignments and expedite patient transfers within the emergency department.
- Reduced waiting times for patients by quickly and accurately obtaining necessary personal, financial, and insurance information upon arrival.
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Provided exceptional customer service, addressing any concerns or questions from patients and family members during the admission process.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Secretary /Front Desk Receptionist
WW Tire Service
04.2015 - 09.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Dental Assisting
Lake Area Technical College
WatertownSkills
- Time management expertise
- Inventory control
- Problem-solving capacity
- Calendar management experience
- Administrative support expertise
- Advanced Microsoft office
- Customer service
- Office administration
Certification
- BLS Certification
Languages
English
Native or Bilingual
Timeline
Office Specialist II
City of Watertown
04.2023 - Current
Human Resources Specialist
Smoke Solutions
11.2020 - 11.2024
Title Clerk /Front Desk Receptionist
Evolution Powersports
07.2020 - 04.2023
ER Admitting Clerk
Prairie Lakes Healthcare Systems
09.2018 - 07.2020
Secretary /Front Desk Receptionist
WW Tire Service
04.2015 - 09.2018
No Degree - Dental Assisting
Lake Area Technical College
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