Caitlyn Thorson
Sioux Falls,SD
Summary
Dynamic and results-driven professional with extensive experience at Ulta Beauty, excelling in customer service and cash handling. Proven ability to enhance store presentation and optimize inventory management, leading to improved sales performance. Adept at training teams and resolving customer issues, fostering loyalty and satisfaction in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Key Holder
Ulta Beauty
08.2025 - Current
- Assisted in maintaining store inventory levels and product displays to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported sales team by processing transactions accurately and efficiently at point of sale.
- Collaborated with management to execute promotional events and maintain visual merchandising standards.
Task Assocaite
Ulta Beauty
03.2020 - 08.2025
- Assisted in product merchandising, ensuring displays were visually appealing and aligned with brand standards.
- Managed inventory levels through timely restocking and organization of products on the sales floor.
- Trained new team members on operational procedures and customer engagement techniques.
- Collaborated with management to implement promotional displays, enhancing overall store presentation.
- Maintained cleanliness and organization of the workspace, contributing to a positive shopping environment.
Lead Cashier
Ulta Beauty
12.2019 - 03.2020
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Implemented process improvements that streamlined checkout procedures, reducing wait times for customers.
- Resolved customer inquiries and complaints, promoting a positive shopping experience and brand loyalty.
Beauty Advisor
Ulta Beauty
05.2019 - 12.2019
- Delivered personalized beauty consultations, enhancing customer satisfaction and loyalty.
- Maintained knowledge of current beauty trends and product offerings to inform client choices.
- Trained new team members on product knowledge and customer service best practices.
- Developed promotional displays to maximize product visibility and drive sales.
Sales Associate
Lowes Home Improvment
08.2017 - 05.2019
- Delivered exceptional customer service, ensuring positive shopping experiences and addressing inquiries efficiently.
- Assisted customers in product selection, providing knowledgeable recommendations to meet their home improvement needs.
- Maintained store organization and cleanliness, enhancing product visibility and creating an inviting atmosphere.
- Collaborated with team members to execute merchandising strategies, optimizing product placement for increased sales.
Phlebotomist
Avera
2018 - 2019
- Collected and processed blood samples using venipuncture and capillary techniques.
- Maintained accurate patient records and ensured compliance with safety protocols.
- Collaborated with healthcare professionals to optimize patient care and workflow efficiency.
- Trained new staff on phlebotomy procedures and best practices for sample collection.
Shift Leader
Pizza Hut
02.2015 - 08.2018
- Supervised team of staff to ensure operational excellence and adherence to company standards.
- Trained new employees on procedures, safety protocols, and customer service best practices.
- Monitored inventory levels and coordinated timely replenishment to maintain stock availability.
- Resolved customer complaints swiftly, ensuring satisfaction while maintaining company policies.
Education
High School Diploma -
Garretson High School
Garretson, SD05.2014
Skills
- Customer service
- Cash handling
- Store maintenance
- Inventory monitoring
- Loss prevention strategies
- Resource allocation
- Multitasking and prioritizing
- Adaptable to changing demands
- Inventory and stocking
- Handling complaints
- Critical thinking
- Problem anticipation and resolution
Timeline
Key Holder
Ulta Beauty
08.2025 - Current
Task Assocaite
Ulta Beauty
03.2020 - 08.2025
Lead Cashier
Ulta Beauty
12.2019 - 03.2020
Beauty Advisor
Ulta Beauty
05.2019 - 12.2019
Sales Associate
Lowes Home Improvment
08.2017 - 05.2019
Shift Leader
Pizza Hut
02.2015 - 08.2018
Phlebotomist
Avera
2018 - 2019
High School Diploma -
Garretson High School