Bryson Twedt
Vermillion
Summary
Dedicated and tech-savvy team lead with over five years of customer service experience seeking a remote call center role. Strong commitment to resolving issues, supporting clients, and working efficiently using digital tools. Known for putting customers first and delivering practical solutions with professionalism and empathy.
Overview
7
7
years of professional experience
Work History
Manager / Team Lead
Tractor Supply Co.
Vermillion
01.2023 - Current
- Lead daily operations, manage team schedules, and mentor new employees
- Provide tech support, troubleshoot systems, and manage inventory databases
- Resolve customer concerns with personalized service and practical solutions
- Maintain high customer satisfaction through responsive and efficient care
Creative Designer
Astro Silvers
01.2022 - Current
- Designed custom gaming-themed graphics and clothing patterns
- Managed digital assets for online platforms and Discord profiles
Customer Service Associate
Walmart
Vermillion
01.2019 - 01.2022
- Assisted customers with locating products, managing returns, and resolving issues
- Handled computerized transactions, online order processing, and inventory updates
- Collaborated with team members to ensure smooth operations during peak hours
Education
High School Diploma -
Vermillion High School
Vermillion, SD01.2019
Skills
- Proficient in computer-based systems
- Proficient in retail platforms
- Leadership
- Training
- Conflict resolution
- Handling inbound inquiries
- Delivering prompt solutions
- Managing multiple tools
- Managing multiple tasks
- Fast-paced setting
- Verbal communication skills
- Written communication skills
- Reliable
- Goal-driven
- Adaptable to remote work environments
Available For Remote Work
True
Timeline
Manager / Team Lead
Tractor Supply Co.
01.2023 - Current
Creative Designer
Astro Silvers
01.2022 - Current
Customer Service Associate
Walmart
01.2019 - 01.2022
High School Diploma -
Vermillion High School