Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bruce Kawaiokalani Ka'aikala Jr.

Rapid City

Summary

Dynamic customer service professional with a proven track record at Synchrony, excelling in conflict resolution and effective communication. Recognized for enhancing customer satisfaction through attentive service and creative problem-solving. Adaptable and detail-oriented, I thrive in fast-paced environments, consistently delivering results while fostering team collaboration.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Synchrony
Rapid City
07.2024 - 07.2025
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained a positive attitude while managing high call volumes during peak times.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bartender/Server

DB Grill
03.2021 - 03.2024
  • Delivered quality service along with making exceptional drinks.
  • Worked in a high paced environment and was able to perform the expected workload exceptionally, providing quick response times and managing multiple simultaneous requests without delays.
  • Able to manage time appropriately making sure that customers were able to get what they ordered in a reasonable timeframe.
  • Remained highly reliable with no call-outs to ensure all availability of services.

Server

CALIFORNIA PIZZA
Mililani Town
01.2016 - 01.2021
  • Assist guests in order selections by promoting specific menu items and specials.
  • Respond to inquires regarding meal preparation and service.
  • Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.
  • Coordinate with kitchen staff to ensure timely and accurate order preparations

Server

TONY ROMA'S
Pearl City
01.2013 - 12.2016
  • Memorized restaurant's wine stock and accompanying meals. Wrote patrons' food orders on slips, memorized orders, and entered orders in a timely matter.
  • Cleaned all work areas, equipment, utensils, dishes, and silverware, and ensured they are stored appropriately in accordance to restaurant's standard.
  • Performed food preparation duties, such as assembling salads, appetizers, and cold dishes, portioning salads, and brewing coffee, in a fast-paced kitchen line.

Cashier

SAM'S CLUB
PEARL HIGHLANDS
01.2012 - 12.2016
  • Responsible for handling cash, credit, or check transactions with customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Merchandiser (Internship)

Walt Disney World
  • Seek out guest interactions to ascertain what each wants or needed through engagement with quick, friendly, and effective communication.
  • Developed reputation as a quick efficient communicator with high levels of accuracy.
  • Creative thinker with proven knowledge of story telling to the young and young of heart.

Education

Kamehameha Schools: Kapalama Campus
Honolulu, HI
05.2009

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Positive and professional
  • Team collaboration
  • Critical thinking
  • Task prioritization
  • Creative thinking
  • Adaptability to change
  • Attention to detail

Accomplishments

  • Synchrony Employee Spotlight Award - January 2025
  • Synchrony Employee Spotlight Award - May 2025
  • Synchrony Excellence award - performing within the top 10% of company - July 2025

Timeline

Customer Service Representative

Synchrony
07.2024 - 07.2025

Bartender/Server

DB Grill
03.2021 - 03.2024

Server

CALIFORNIA PIZZA
01.2016 - 01.2021

Server

TONY ROMA'S
01.2013 - 12.2016

Cashier

SAM'S CLUB
01.2012 - 12.2016

Merchandiser (Internship)

Walt Disney World

Kamehameha Schools: Kapalama Campus

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Bruce Kawaiokalani Ka'aikala Jr.