Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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BRITTANY SPADES

Hot Springs

Summary

Dynamic customer service professional with a proven track record at Star Windshield, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint handling, I excel in fast-paced environments, ensuring satisfaction through effective problem resolution and strong product knowledge. Committed to fostering positive relationships and delivering exceptional service.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Star Windshield
07.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

CAR DETAIL

Riser Ford and Lincoln
10.2020 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

WOODLAND HILLS CHRISTIAN ACADEMY
Alexander, AR

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative

Star Windshield
07.2021 - Current

CAR DETAIL

Riser Ford and Lincoln
10.2020 - 07.2021

High School Diploma -

WOODLAND HILLS CHRISTIAN ACADEMY

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BRITTANY SPADES