Brittany Sathre
Sioux Falls
Summary
Dynamic Shift Supervisor with a proven track record at PJ Iowa, excelling in employee training and inventory control. Enhanced customer satisfaction through effective complaint resolution and streamlined operations, achieving significant reductions in food waste. Strong leadership and communication skills fostered a motivated team, driving profitability and operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience in managment and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Reliable Shift Leader with eleven years Experience. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
PJ Iowa (Papa Johns)
Sioux Falls, SD
10.2013 - Current
- Supervised daily operations, ensuring workflow efficiency and optimal staffing levels.
- Trained and mentored team members to enhance performance and service quality.
- Implemented process improvements, reducing food waste and increasing profitability.
- Managed inventory control, maintaining stock levels and minimizing discrepancies.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Coordinated shift scheduling to balance labor costs with operational demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Lead Cashier
Dollar Tree
Sioux Falls, SD
04.2011 - 11.2013
- Supervised cash handling processes, ensuring accuracy and efficiency during transactions.
- Trained and mentored new cashiers on operational procedures and customer service best practices.
- Managed daily cash register reconciliation, identifying discrepancies to maintain financial integrity.
- Implemented strategies to enhance the customer checkout experience, reducing wait times significantly.
- Collaborated with management to optimize store layout for improved customer flow and merchandise visibility.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings in store surveys.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Paper Machine Operator
Argus Leader
Sioux Falls, SD
08.2010 - 04.2011
- Operated and monitored paper machine to ensure optimal production efficiency.
- Collaborated with team members to streamline workflows and enhance operational processes.
- Trained new operators on safety protocols and machine operations for improved team performance.
- Led safety initiatives that enhanced workplace practices and compliance with regulations.
- Participated in plant audits, demonstrating compliance with regulations and a commitment to continuous improvement within the facility.
- Improved paper quality by conducting thorough inspections and making necessary adjustments to equipment.
- Maintained a safe working environment by following stringent safety protocols and participating in safety training sessions regularly.
- Collaborated with maintenance team to troubleshoot equipment issues, minimizing production delays.
- Reduced downtime by performing routine maintenance on paper machine components and systems.
- Documented production activities, maintaining accurate records for analysis and process improvement purposes.
- Guided materials onto machine tracks for proper gluing, coating, and slitting.
- Moved completed products from machines and onto conveyors, transferring to next work area for additional processing.
- Lifted tote boxes of finished cartons and dumped cartons into feed hoppers.
Cook
McDonald's Restaurant
Sioux Falls, SD
11.2010 - 03.2011
- Prepared high-quality food items in accordance with company recipes and standards.
- Maintained cleanliness and sanitation of kitchen and dining areas to ensure compliance with health regulations.
- Operated kitchen equipment efficiently, including fryers, grills, and ovens.
- Trained new staff on food preparation techniques and safety protocols to enhance team performance.
- Managed inventory levels to minimize waste and ensure availability of ingredients during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Enhanced kitchen efficiency by streamlining prep work processes.
Education
GED -
Southeast Technical Institute
Sioux Falls, SDSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff development
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Schedule management
- Inventory control
- Policy enforcement
- Continuous improvement
- Document management
- Project management
- Schedule oversight
- Labor and food cost control
- Attendance oversight
- Sales monitoring
- Team leadership
- Team motivation
- Strong verbal and written communication
- Customer service management
- Conflict resolution
- Complaint resolution
- Daily workflows
- Assigning work
- Sales and upselling
- POS system operation
- Training assistance
- Employee scheduling
- Account management
- Employee relations
- Customer retention strategies
- OSHA regulations compliance
- Shift leadership
- Shift checklists
Timeline
Shift Supervisor
PJ Iowa (Papa Johns)
10.2013 - Current
Lead Cashier
Dollar Tree
04.2011 - 11.2013
Cook
McDonald's Restaurant
11.2010 - 03.2011
Paper Machine Operator
Argus Leader
08.2010 - 04.2011
GED -
Southeast Technical Institute