Brittany King
Sioux Falls
Summary
Dynamic leader with proven expertise in retail management and brand identity development, honed at companies like Forever 21. Excelled in enhancing store performance through strategic visual merchandising and effective team leadership. Skilled in recruiting, staff training, and delivering exceptional customer service, significantly improving customer retention and sales.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager/Visual Manager
Forever 21
03.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Sales Associate
Victoria's Secret & PINK
08.2023 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Silverstar Carwash
05.2022 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Front Desk Manager
Ramkota Hotel
08.2018 - 03.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Education
Bachelor of Science - Sociology
University of South Dakota
Vermillion, SD12-2026
Bachelor of Science - Business Management
Colorado Technial University
OnlineHigh School Diploma -
James Madison High School
Online09-2012
Skills
- Brand identity development
- Leadership qualities
- Retail operations
- Recruiting and interviewing
- Retail Management
- Problem-solving skills
- Team motivation
- Customer service expertise
- Staff training and development
Timeline
Assistant Store Manager/Visual Manager
Forever 21
03.2024 - Current
Sales Associate
Victoria's Secret & PINK
08.2023 - 11.2024
Assistant Manager
Silverstar Carwash
05.2022 - 06.2024
Front Desk Manager
Ramkota Hotel
08.2018 - 03.2022
Bachelor of Science - Sociology
University of South Dakota
Bachelor of Science - Business Management
Colorado Technial University
High School Diploma -
James Madison High School
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