Brittany Johnson
Hartford
Summary
Dynamic and purpose-driven professional recognized for strong responsibility and exceptional organizational skills. Brings a positive, engaging attitude to the workplace while upholding high standards of performance and accountability. Committed to continuous learning and adaptability, fostering personal growth and development. Focused on contributing to team success and maximizing opportunities to drive results each day.
Overview
10
10
years of professional experience
Work History
Graphic Designer and Customer Service Representative
Lake Area Graphix
02.2024 - 05.2025
- Provided customer service to clients by identifying and addressing their needs. Assisted in maintaining customer retention for future engagements. Created digital artwork for decals, labels, and stickers. Executed print and digital design projects. Selected colors, fonts, images, and layouts for various designs. Applied typography skills effectively. Utilized Adobe Photoshop and Illustrator for design tasks. Worked with vector images and modified paths as needed. Managed time effectively while working remotely to meet customer sales requirements. Organized tasks efficiently to enhance productivity. Participated in team meetings via Zoom multiple times a week. Navigated three computer monitors and operated a digital phone system seamlessly.
911 Operator/Dispatch
911 Metro Communications
03.2022 - 10.2023
- Oversaw the prioritization of emergency and non-emergency calls for service, ensuring timely responses. Facilitated communication by providing assistance and directing calls to relevant state agencies. Documented call details and dispatches, analyzing caller information to assess response requirements. Managed data entry and retrieval from teletype networks regarding critical information such as stolen vehicles. Evaluated situations to determine response priorities and dispatched units in alignment with established procedures. Delivered emergency medical guidance to callers. Achieved certification through comprehensive training and testing. Managed incoming calls and alarm systems for various emergency services, including after-hours requests. Safeguarded access to sensitive materials. Demonstrated proficiency in navigating four computer monitors seamlessly.
Veterinary Assistant
Hartford Veterinary Clinic
01.2020 - 01.2022
- Provided comprehensive animal care through feeding, grooming, and daily health checks. Assisted veterinarians during examinations and surgical procedures. Maintained accurate records of animal health and treatment plans. Conducted laboratory tests and collected samples for analysis. Administered medications and vaccines under the guidance of licensed veterinarians. Supported physical therapy sessions for recovery. Prepared surgical instruments and ensured a sterile environment. Explained animal conditions and treatment plans to pet owners with veterinarians oversight. Monitored animals under anesthesia and assisted with catheter placements.
Lead Mental Health Associate
State Psychiatric Hospital
08.2019 - 01.2020
- Mental health assistant and being the team floor leader. Using the proper techniques for ensuring a safe work environment for staff and patients. Collaborate with other professionals to develop treatment plans for patients. Provide care and support daily to patients and also intervene during crisis periods. Constantly monitor and supervise patients to ensure their safety within the facility. Always on the lookout for behavioral changes in patients. Engage in individual therapy or group sessions with patients and their families. Build a relationship with patients and their families so as to build trust. Assist patients to manage their emotions through de-escalation strategy. Assess patients carefully while discussing their problems with them. Educate patients’ families about the mental health problems faced by patients and how to help them recover. Carry out thorough risk assessments on patients. Ensure patients do not harm themselves or others with sharp or dangerous objects. Help to find out or point out the root cause of patients’ mental health problems. Check and record vital signs, such as blood pressure and temperature. Measure and record height, as well as the weight. Observe the patient’s responses, reactions, and changes to medications. Help patients with nutritional needs. Help patients with personal hygiene and bathing. Provide nail, hair, and skincare. Help nurses and doctors in assessing patients’ conditions. Provide the required information for care plan preparation. Collect data regarding patients’ diseases, conditions, mental health, and treatment plans. Input information into charts and databases as appropriate. Examine patients in order to determine any additional issues. Watch for vital signs changing, and inform the head nurse whenever required. Monitor patients’ conditions on a constant basis. Immediately communicate any inconsistency or change in the patient’s conditions to the doctor or nurse. Support doctors and nurses in examining patients. Quickly respond to calls for assistance by patients. Calm down distressed patients following established protocols. Educate patients and families regarding examination and treatments. Ensure the physical and emotional wellbeing of patients. Administer medication and change bandages upon request from head nurse. Adjust oxygen levels to ensure constant patient comfort. Assist physical therapists by helping position patients. Safeguard patients from hazardous materials or situations. Record patient information in manual and computerized logs.
Licensed Tattoo Artist
Prophecy Tattoo
12.2018 - 01.2020
- Collaborated with clients to develop custom tattoo designs that reflect their vision. Applied shading and line work using professional-grade equipment to achieve high-quality results. Followed health and safety regulations by sterilizing tools and maintaining a clean workspace. Disposed of biohazard waste and sharps properly. Provided customer service consultations and aftercare instructions to support healing. Maintained a diverse portfolio of artistic styles. Managed appointment scheduling, processed payments, and tracked inventory of supplies as needed. Assisted in budgeting for equipment purchases and tax expenses.
Sales Associate
Geyermans Clothing Co.
07.2018 - 11.2018
- Assisted customers in selecting products to meet their needs. Engaged customers through suggestive selling and sharing product knowledge. Welcomed customers with a friendly greeting. Addressed customer inquiries in a professional manner. Guided customers to product locations by escorting them to racks and counters. Delivered high-quality customer service. Maintained accurate sales records by updating customer profiles. Handled financial transactions efficiently. Processed payments by totaling purchases and managing checks, cash, and credit/debit cards. Reported potential security concerns to management. Supported inventory management by receiving and stocking merchandise. Informed customers about preferred sales and upcoming products of interest. Created attractive window and sales floor displays. Opened and closed the store as needed. Focused on multitasking effectively to enhance customer experience.
Certified Nursing Assistant
Good Samaritan/In Home Care
01.2017 - 07.2018
- Check and record vital signs, such as blood pressure and temperature. Measure and record height, as well as the weight. Collect body fluids as requested. Observe the patient’s responses, reactions, and changes to medications. Assist residents and clients with bedpans and urinals. Help patients with nutritional needs. Check food trays as well as monitor food intake. Help patients with personal hygiene and bathing. Provide nail, hair, and skincare. Assist patients and residents with dressing and undressing. Help nurses and doctors in assessing patients’ conditions. Provide the required information for care plan preparation. Collect data regarding patients’ diseases, conditions, and treatment plans. Input information into charts and databases as appropriate. Examine patients in order to determine any additional issues. Watch for vital signs changing, and inform the head nurse whenever required. Monitor patients’ conditions on a constant basis. Immediately communicate any inconsistency or change in the patient’s conditions to the doctor or nurse. Set up medical equipment and tools. Support doctors and nurses in examining patients. Quickly respond to calls for assistance by patients. Calm down distressed patients following established protocols. Educate patients and families regarding examination, treatments, and surgical procedures. Turn and reposition bedridden patients while maintaining their comfort level. Change bedsheets and covers on a regular basis. Ensure the physical and emotional wellbeing of patients. Administer medication and change bandages upon request from head nurse. Adjust oxygen levels to ensure constant patient comfort. Assist patients and families by teaching them assisted living techniques. Teach patients how to use canes and walkers, and special utensils to eat and drink. Assist physical therapists by helping position patients. Safeguard patients from hazardous materials or situations. Perform housekeeping activities while ensuring the cleanliness of patients’ rooms. Clean, sanitize, and maintain medical equipment. Record patient information in manual and computerized logs. Assist clients with household chores such as cleaning, errands running, and grocery shopping. CNA duties, Assist with wound care. Aiding in patient transfers. Ability to drain catheters for I & O. Ability to effectively operate bed and chair lifts. Understanding operations of cpap machines. Application of tedhoe stockings and properly putting on and taking off.
Sales/Customer Service
Verizon
10.2016 - 01.2017
- Achieved high customer satisfaction by effectively troubleshooting issues and addressing needs. Streamlined computer operations and optimized phone call management. Enhanced receptionist functions and improved grid system analysis. Accelerated billing processes and efficiently managed customer email correspondence. Boosted sales through persuasive pitches and maintained a pristine facility. Protected customer security and confidentiality while delivering prompt service.
Receptionist/Programmer
KTTW TV
06.2015 - 10.2016
- Scheduling commercials, movies, and TV program placement. Computer work, filing, receptionist, phone work/direct contact for incoming calls. Working with the sales team. Customer service for clients placing ads, weekly schedule given to customers indicating when their ads were running. Pricing grids done daily.
Education
High School Diploma -
West Central High School
Hartford, SD05.2015
No Degree - Generals in Nursing
Southeast Technical Institute
Sioux Falls, SDMilitary - 31E/31B
United States Army National Guard
Fort Leonard Wood, MOLicense - Esthetician
Stewart School
Sioux Falls, SD12.2025
License - Nano Eyebrow Tattoo
Gemineye Academy
Sioux Falls, SD01.2026
Skills
- Proficient in Adobe Photoshop and Illustration
- Computer Application Knowledge Apple/Windows PC
- Excellent Customer Service and Communication Skills
- Experience in Marketing and Sales Environments
- Ability to Remain Calm and Work Effectively in High Stress Situations
- Advanced Experience in Multi-taking
- Adaptability in the Face of Adversity
- Ability to be Flexible
- Advanced Problem Solving and Technical Skills
- Integrity and Dedication
- Teamwork and Leadership
- Organization and Planning Skills
- Obtained BLS, CPR, Esthetician, Bloodborne Pathogen and CNA licenses
CLASSES TAKEN:
- Photography
- 3D Art
- Advanced Art
- Media Technology
- Business Math
- Algebra
- Anatomy and Physiology
- English Composition
- Psychology
- Bloodborne Pathogens
- CPR
- CNA
- BLS
- Military Courses
- Corrections and Detention Course
- Inmate Management
- Search/Restraint and Custody/Control Procedures
- Forced Cell Extractions
- Military Law and Jurisdiction
- Interpersonal Communications
- Riot Control and Protocol
- Unarmed Self-Defense
- Handgun Basics
- Military Administrative Procedures
- Esthetician Courses
- Professional Image
- Career Planning
- Communication and Life Skills
- Infection Control and Safety
- Chemistry and Chemical Safety
- Electricity and Electrical Safety
- History of Esthetics
- Physiology and Histology of Skin
- Disorders and Diseases of the Skin
- Skin Analysis
- Skin Care Products Chemistry, Ingredients, and Selection
- Treatment Room Safety and Setup
- Facial Treatments and Massage
- Facial Devices and Technology
- Hair Removal
- Makeup Essentials
- Advanced Topics and Treatments
- Nano Eyebrow Tattoo Courses
- Advanced Machine Technique and Needle Control
- Creating Natural Hair Texture and Flow Patterns
- Skin Depth, Stretching, and Pressure
- Color Matching and Mixing
- Color Correction and Pigment Layering
Timeline
Graphic Designer and Customer Service Representative
Lake Area Graphix
02.2024 - 05.2025
911 Operator/Dispatch
911 Metro Communications
03.2022 - 10.2023
Veterinary Assistant
Hartford Veterinary Clinic
01.2020 - 01.2022
Lead Mental Health Associate
State Psychiatric Hospital
08.2019 - 01.2020
Licensed Tattoo Artist
Prophecy Tattoo
12.2018 - 01.2020
Sales Associate
Geyermans Clothing Co.
07.2018 - 11.2018
Certified Nursing Assistant
Good Samaritan/In Home Care
01.2017 - 07.2018
Sales/Customer Service
Verizon
10.2016 - 01.2017
Receptionist/Programmer
KTTW TV
06.2015 - 10.2016
High School Diploma -
West Central High School
No Degree - Generals in Nursing
Southeast Technical Institute
Military - 31E/31B
United States Army National Guard
License - Esthetician
Stewart School
License - Nano Eyebrow Tattoo
Gemineye Academy