Brielle Heyn
Hot Springs
Summary
Detail-oriented professional with a background in customer service and team dynamics. Known for effective communication and multitasking abilities, consistently achieving high customer satisfaction and fostering a positive team atmosphere.
Overview
1
1
year of professional experience
Work History
General Employee
Trails End Ranch
Ekalaka, MT
05.2026 - Current
- Worked with children and families closely on multiple occasions over a variety of subjects
- Many leadership roles and responsibilities
- Worked manual labor and outside
- Worked with other staff members on many work and cleaning projects
- Supported guest activities by providing exceptional customer service and engaging interactions.
- Mentored new employees for seamless integration into the team and faster acclimatization to company culture.
Barista
Dave The Super Drink Truck
Hot Springs, SD
02.2025 - 05.2026
- Maintained cleanliness and organization of work area to ensure efficient operations
- Provided exceptional customer service, enhancing overall customer satisfaction
- Operated espresso machines and related equipment to deliver high-quality drinks
- Assisted in inventory management, tracking supplies and placing orders as needed
- Trained new baristas on beverage preparation techniques and customer service standards
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Homeschooled
Hot Springs, SD05.2026
Skills
- Willingness to learn
- Leadership qualities
- Goal setting and achievement
- Decision-making capacity
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Interactive communication skills
- Customer engagement
Timeline
General Employee
Trails End Ranch
05.2026 - Current
Barista
Dave The Super Drink Truck
02.2025 - 05.2026
High School Diploma -
Homeschooled