Open To Work
Brianna Winters
Box Elder
Work Preference
Summary
Results-driven Sales Professional with expertise in customer engagement and sales strategy. Manages inventory and trains staff to improve operational efficiency. Creates positive shopping environments that enhance customer satisfaction and loyalty. Experienced in sales management and customer service, with a strong background in inventory procedures and team coordination.
Overview
3
3
years of professional experience
Work History
Part-time Sales Lead
Five Below
Rapid City
03.2026 - Current
- Led team in maintaining organized and visually appealing store displays.
- Assisted customers by providing product information and recommendations.
- Managed inventory levels and restocked merchandise.
- Trained new employees on store procedures and customer service standards.
- Collaborated with team members to create a positive shopping environment.
- Conducted sales transactions accurately using point-of-sale systems.
- Monitored sales floor for cleanliness and adherence to safety standards.
- Engaged with customers to understand their needs and enhance satisfaction.
- Managed cash register operations using POS system and processed sales and returns.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Exceeded department expectations for productivity and accuracy levels.
- Assisted in developing promotional materials such as brochures, flyers.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Created reports and presentations on weekly sales performance to senior management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Reset store displays for special events and seasonal merchandise changes.
- Monitored store for security risks to prevent theft and maintain a safe shopping experience. to properly handle situations.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Sales Associate
Five Below
Rapid City
01.2026 - 03.2026
- Engaged with customers to deliver personalized service and enhance overall shopping experience.
- Assisted customers in finding products and answering questions.
- Helped customers find specific products, answered questions, and offered product advice.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Facilitated sales by effectively communicating product offerings. by explaining unique features and educating customers on proper application or usage.
- Provided accurate information about products, prices and services.
- Organized merchandise displays to enhance store presentation.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Stocked shelves and replenished inventory as needed.
- Refilled shelves to ensure adequate product availability.
- Processed transactions accurately at the cash register.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Participated in store promotions and special events to drive customer engagement and increase sales.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Collaborated with team members to ensure smooth operations.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used technology resources to assist customers in locating and selecting items.
- Created a friendly atmosphere by greeting customers. and provided exceptional customer service.
- Described merchandise and explained use, operation and care.
- Described merchandise and explained use, operation and care.
Seasonal Worker
Five Below
Rapid City
11.2025 - 01.2026
- Provided excellent customer service at all times.
- Operated cash register for customer transactions.
- Greeted customers entering the store and answered inquiries.
- Assisted customers with product selection and purchase decisions.
- Assisted shoppers in locating desired items within the store.
- Maintained cleanliness and organization of store areas.
- Collaborated with team members to ensure efficient operations.
- Provided support during promotional events and seasonal sales activities.
- Stocked shelves and organized merchandise displays.
- Stocked shelves with incoming inventory items.
- Restocked shelves to ensure sufficient inventory.
- Replenished checkout area supplies.
- Organized merchandise displays on the sales floor.
- Organized items by type for efficient display and sale. merchandise into appropriate departments for display or sale.
- Kept up-to-date on current promotions, policies, and procedures.
- Followed safety protocols to ensure a secure shopping environment.
- Ensured compliance with safety regulations while handling merchandise.
- Monitored stock levels and reported low inventory levels to management team.
- Updated product prices according to supervisor requests.
- Communicated effectively with other staff members about customer needs.
- Assisted team members by performing related tasks.
Assistant Store Manager
Yesway
Kadoka
08.2025 - 10.2025
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on store policies and customer service standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Engaged customers in conversation to assess needs and provide tailored assistance. to engage customers in conversation and effectively determine needs and requirements.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Collaborated with team members to enhance customer shopping experiences.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Implemented promotional strategies that increased store visibility and customer engagement.
- Organized merchandise displays to promote sales and improve store layout.
- Supported inventory management through tracking stock levels and product ordering.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Identified operational inefficiencies and implemented solutions that streamlined processes.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored cash register operations for accuracy during transactions.
- Organized weekly meetings with department heads to review progress on key objectives.
- Maintained a safe working environment by enforcing safety regulations.
- Ensured compliance with all safety regulations throughout the store premises.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
Sales Associate
Yesway
Kadoka
07.2025 - 08.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Assisted customers in finding products and answering questions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Oversaw inventory management processes to ensure product availability. and supplies to ensure materials were available when needed.
- Operated fryer equipment to prepare food items according to safety standards.
- Monitored cooking times and temperatures for optimal food quality.
- Maintained cleanliness of fryer station and surrounding areas regularly.
- Followed food safety guidelines to minimize cross-contamination risks.
- Trained new team members on fryer operations and safety protocols.
- Communicated effectively with team members to coordinate kitchen workflow efficiently.
Social Media Manager
Tigerdevs LLC
San Francisco
12.2023 - 03.2024
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Managed daily social media interactions and community engagement.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Analyzed performance metrics to refine content strategy and audience targeting.
- Researched industry trends to keep content relevant and timely.
- Assisted in developing social media advertising strategies for promotions.
- Collaborated with design team to produce visual content for campaigns.
- Designed promotional materials using graphic design software applications.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Collaborated with clients to understand design preferences and requirements.
- Developed responsive web designs for optimal viewing across devices.
- Developed web page templates based on user interface designs.
Education
High School Diploma -
Crazy Horse School
Wanblee, SD05-2017
Associate of Applied Science - Office Technology
Eagle Nest College Center
Wanblee, SD07-2026
Skills
- Customer service and support
- Customer engagement
- Point of sale operation
- Cash handling
- Payment processing
- Inventory management
- Stockroom management
- Merchandise presentation
- Sales reporting
- Closing techniques
- Employee training
- Team leadership
- Team building
- Performance management
- Retail safety protocols
- Problem solving
- Communication skills
- Adaptability and flexibility
- Professional conduct
Timeline
Part-time Sales Lead
Five Below
03.2026 - Current
Sales Associate
Five Below
01.2026 - 03.2026
Seasonal Worker
Five Below
11.2025 - 01.2026
Assistant Store Manager
Yesway
08.2025 - 10.2025
Sales Associate
Yesway
07.2025 - 08.2025
Social Media Manager
Tigerdevs LLC
12.2023 - 03.2024
High School Diploma -
Crazy Horse School
Associate of Applied Science - Office Technology
Eagle Nest College Center