BRIANNA GRISSOM
SIOUX FALLS
Summary
Adaptable professional with strong analytical, communication, and teamwork skills. Dedicated to contributing to team success and enhancing professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Claims Representative
Assurant
02.2025 - Current
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
- Calculated adjustments, premiums and refunds.
- Posted payments to accounts and maintained records.
Claims Representative - Remote
QBE Insurance Company
11.2023 - 02.2025
- Investigate and analyze claims data for validity and liability.
- Conduct thorough investigations for accurate coverage decisions, ensuring policy compliance.
- Expertly manage diverse claim portfolio, resolving complex cases with measurable results.
- Paid invoices to vendors assisting with claims.
- Reviewed line by line estimates for accuracy.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
Customer Care Representative - Remote
QBE Insurance Company
08.2022 - 11.2023
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved customer inquiries and complaints quickly.
- Accurately input claim details into the system ensuring all required documentation is gathered and properly recorded.
Education
Associate of Applied Science - Accounting
Southeast Technical College
12-2025
Skills
- Documentation research
- Settlement agreements
- Team collaboration
- Decision-making
- Claims investigation
Other Skills
Microsoft Teams, Word, Outlook, Excel
Certification
Quickbooks Pro Certified
Timeline
Claims Representative
Assurant
02.2025 - Current
Claims Representative - Remote
QBE Insurance Company
11.2023 - 02.2025
Customer Care Representative - Remote
QBE Insurance Company
08.2022 - 11.2023
Associate of Applied Science - Accounting
Southeast Technical College
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