BREANNA HANSON
SIOUX FALLS,SD
Summary
Dependable and versatile Operations Administrator that coordinates and implements procedures to improve overall operations. Uses experience to troubleshoot and improve or create new processes. Demonstrates leadership skills to make decisions, take action, and train and mentor employees for improved performance. Well-rounded and direct employee successful in building relations with customers and upper-level contractors to resolve problem areas and adhere to customer needs and expectations.
Overview
14
14
years of professional experience
Work History
Operations Administrator
FedEx Ground
Sioux Falls, SD
05.2021 - Current
- Met daily pickup and delivery demands by coordinating team operations and logistics.
- Maintained open communication with peers to address concerns or resolve conflicts promptly.
- Interacted with cross-functional departments to verify quality and service provided.
- Facilitated orientation for new package handlers, improving onboarding experience and retention rates.
- Oversaw DOT compliance with safety regulations for approximately 50 trucks, fostering a secure working environment for staff member and drivers.
Server
Shenanigans Pub
Sioux Falls, SD
02.2020 - 04.2024
- Listened to guest needs and responded promptly for personalized service.
- Communicated professionally with customers, colleagues and supervisors.
- Demonstrated hospitality and customer service while greeting tables.
CNA
Good Samaritan Society
Sioux Falls, SD
02.2019 - 02.2020
- Built friendly rapport with patients and delivered personalized care.
- Specialized in delivering high quality care to dementia and Alzheimer’s patients.
- Promoted independence while assisting with personal hygiene needs.
- Monitored vital signs such as blood pressure, pulse rate, and temperature on regular basis.
Direct Support Professional
Community Connections
Winner, SD
01.2018 - 08.2018
- Worked collectively with resident families, co-workers and supervisors to support residents.
- Utilized appropriate behavior plans and intervention strategies to help clients achieve goals and objectives.
- Assisted with client transportation, bathing, and meal preparation.
- Treated clients with kindness, dignity, and respect at all times.
- Guided clients in administering proper dose and timing of medications.
Bartender
Pheasant Bar
Winner, SD
01.2018 - 08.2018
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
- Cleaned, organized, and replenished supplies to maintain bar appearance.
Retail Worker
Lakeside Country Store
Council Bluffs, IA
11.2016 - 08.2017
- Prepared merchandise for sales floor and tagged items with correct pricing information.
- Maintained strong knowledge of all available products and services.
- Demonstrated product knowledge to help customers make informed decisions.
Server
Texas Roadhouse
Council Bluffs, IA
01.2015 - 12.2015
- Listened to guest needs and responded promptly for personalized service.
- Communicated professionally with customers, colleagues and supervisors.
- Demonstrated hospitality and customer service while greeting tables.
Grocery Checker
Hy-Vee
Council Bluffs, IA
04.2012 - 12.2014
- Operated cash registers, handled transactions, and provided accurate change to customers.
- Collaborated with team members to complete daily tasks efficiently.
- Assisted customers with locating products and answering their inquiries.
Education
Some College (No Degree) - Vascular Sonography
Southeast Technical Institute
Sioux Falls, SDSocial Work
University of Nebraska-Omaha
OmahaGeneral Studies
Iowa Western Community College
Council BluffsSkills
- Quality Assurance
- Problem Solving
- Customer Support
- Listening
- Multi-tasking
- Verbal and written communication
- Telephone etiquette
- Staff support
- Warehouse operations
Timeline
Operations Administrator
FedEx Ground
05.2021 - Current
Server
Shenanigans Pub
02.2020 - 04.2024
CNA
Good Samaritan Society
02.2019 - 02.2020
Direct Support Professional
Community Connections
01.2018 - 08.2018
Bartender
Pheasant Bar
01.2018 - 08.2018
Retail Worker
Lakeside Country Store
11.2016 - 08.2017
Server
Texas Roadhouse
01.2015 - 12.2015
Grocery Checker
Hy-Vee
04.2012 - 12.2014
Some College (No Degree) - Vascular Sonography
Southeast Technical Institute
Social Work
University of Nebraska-Omaha
General Studies
Iowa Western Community College