Brady Douglas
Rapid City
Summary
Dynamic and results-oriented professional with a proven track record, adept in project coordination and customer relationship management. Excelled in reducing service costs while boosting quality, evidenced by enhanced customer satisfaction and repeat bookings. Skilled in multitasking, organization, and leveraging computer proficiency to drive operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Group Services Coordinator
Visit Rapid City
04.2024 - 01.2025
- Coordinated group services for events and programs with up to 1500 attendees, overseeing logistics for groups, which ensured smooth operations and high customer satisfaction.
- Developed and maintained relationships with key vendors, which resulted in a reduction in service costs while enhancing the quality of services provided.
- Organized and executed feedback surveys post-events, leading to an increase in repeat bookings due to improved attendee experiences identified through actionable insights.
- Organized and executed a variety of tours and events, including coordinating logistics, managing budgets, and ensuring a high level of customer satisfaction.
RV Sales Associate
Camping World RV Sales
10.2020 - 04.2024
- Conducted thorough walk-throughs of RV units, highlighting key features and benefits to potential buyers.
- Managed inventory efficiently by conducting regular audits, updating database records accurately, and communicating updates to relevant stakeholders.
- Continuously sought opportunities to enhance personal sales skills and RV product knowledge, attending relevant workshops, seminars, or other professional development events.
- Expanded market reach through targeted marketing initiatives and local community involvement.
Insurance Agent
American Income Life
04.2018 - 06.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Uber Partner
Uber
02.2016 - 06.2020
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality with over 12,000 trips.
Assistant Store Manager
Sport Chalet
02.2014 - 05.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Bachelor of Science - Parks And Recreation Management
Northern Arizona University
Flagstaff, AZ05-2005
Skills
- Multitasking and organization
- Customer service
- Staff management
- Customer relationship management (CRM)
- Decision-making
- Project coordination
- Discretion and confidentiality
- Verbal and written communication
- Computer proficiency
Certification
- Certified Tourism Ambassador (CTA) - Tourism Ambassador Institute.
- Professional in Destination Management (PDM) - Destinations International
- South Dakota Hospitality Program -Exceptional Customer Service Certification
Timeline
Group Services Coordinator
Visit Rapid City
04.2024 - 01.2025
RV Sales Associate
Camping World RV Sales
10.2020 - 04.2024
Insurance Agent
American Income Life
04.2018 - 06.2020
Uber Partner
Uber
02.2016 - 06.2020
Assistant Store Manager
Sport Chalet
02.2014 - 05.2016
Bachelor of Science - Parks And Recreation Management
Northern Arizona University
Similar Profiles
Chamalee WickramarachchchiChamalee Wickramarachchchi
Manager at Visit My City Travels (pvt) LtdManager at Visit My City Travels (pvt) Ltd
KATIE BRICKMANKATIE BRICKMAN
Convention Services Manager at Visit OKC, Greater Oklahoma City ChamberConvention Services Manager at Visit OKC, Greater Oklahoma City Chamber
Ricky ScullRicky Scull
Laboratory/ Industrial Waste Technician at City of Rapid CityLaboratory/ Industrial Waste Technician at City of Rapid City