BOBBIE BLUMER
Rapid City
Summary
Self-motivated Operational Support with proven track record of managing administrative operations in Telecommunications, Cable and internet. Prioritize tasks, compile data for reports and perform daily duties with minimal oversight in busy settings.
Solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
26
26
years of professional experience
Work History
Receptionist
InVision Optical
Rapid City, SD
02.2019 - Current
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling, optimizing daily operations.
- Handled patient inquiries, providing accurate information and support.
- Processed insurance claims, ensuring compliance with company policies.
- Maintained office organization, enhancing workflow efficiency.
- Trained new staff on reception procedures and office protocols.
- Implemented process improvements that streamlined front desk operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Operations Support
Vast Broadband
Rapid City, SD
08.2000 - Current
- Managed Fleet vehicles - getting approval on oil changes and maintenance and working with vendors on pricing.
- Ordered uniforms and company phone for the whole company.
- Submitted commissions for our technicians bi-weekly.
- Ran reports for the Regional Managers in Rapid City and Sioux Falls.
- Managed drop buries for Rapid City and Sioux Falls.
- Worked with our corporate office on Lifeline applications.
- Submitted and approved invoices from vendors.
- Answered employees’ general questions and helped in other departments as I was needed.
- Reconciled Supervisors company credit cards.
Education
High School Diploma -
Central High School
Rapid City, SDSkills
- I am knowledgeable with office procedures and discreteness
- I have great organization skills
- I can multitask very well
- I have great data entry skills
- My customer service skills are exceptional
- I work with very little supervision and meet deadlines
- I work very well with other employees
Timeline
Receptionist
InVision Optical
02.2019 - Current
Operations Support
Vast Broadband
08.2000 - Current
High School Diploma -
Central High School