Roberta (Bobbe) Wingert
Hartford
Summary
Professional with comprehensive experience in managing sensitive information and ensuring compliance with regulatory standards. Proven ability to work collaboratively in team to meet organizational goals and adapt to shifting priorities. Strong skills in data management, confidentiality practices, and customer service. Recognized for reliability and effectiveness in delivering results.
Overview
14
14
years of professional experience
Work History
Release of Information Specialist
Avera Health
01.2024 - Current
- Handled phone calls from attorneys, insurance companies and patients.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed requests for patient medical records while adhering to confidentiality regulations.
- Assisted in managing electronic health record systems to ensure accurate information retrieval.
- Processed requests for medical records in compliance with HIPAA regulations.
- Collaborated with healthcare providers to clarify requests and verify patient identities.
- Maintained organized documentation of release of information transactions for auditing purposes.
- Coordinated communication between healthcare providers and patients regarding information release procedures.
AveraChart Information Technical Support Specialis
Avera Health
01.2016 - 01.2024
- Handled calls from patients and Clinic Staff to provide access for the patient into their portal.
- Helped patients reset their access to the portal.
- Help patients navigate to find the information they are looking for.
- Resolved technical issues for end-users, ensuring minimal disruption to operations.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
Customer Resolution Specialist
Capital One
04.2012 - 12.2015
- Handle escalated calls from credit card customers.
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Enhanced customer satisfaction by promptly addressing and resolving their concerns.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline resolution processes.
Education
Associate of Applied Science -
Southeast Technical Institute
Sioux Falls, SDHigh School Diploma -
Washington Senior High School
Sioux Falls, SDSkills
- Customer service
- Problem-solving
- HIPAA compliance
- Verbal and written communication
- Active listening
- Teamwork and collaboration
Timeline
Release of Information Specialist
Avera Health
01.2024 - Current
AveraChart Information Technical Support Specialis
Avera Health
01.2016 - 01.2024
Customer Resolution Specialist
Capital One
04.2012 - 12.2015
Associate of Applied Science -
Southeast Technical Institute
High School Diploma -
Washington Senior High School