Billie Iedema
Geddes
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
34
34
years of professional experience
Work History
Receptionist
Wagner Community Memorial Hospital-Avera
03.2013 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Dishwasher/cook
Platte Community School District
08.1999 - 09.2020
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Washed dishes and assisted in bussing tables.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Pod Secretary
Platte Health Center Avera
09.2000 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
Restaurant Hostess
Blue Room Bar
08.2007 - 04.2010
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Medical Transcriptionist
Gregory Community Hospital
06.1990 - 05.1991
- Recorded information using word processing, dictation and transcription software and equipment.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Demonstrated excellent skills to understand diverse accents and dialects.
Education
No Degree - Medical Transcription
International Correspondence Schools
Scranton07-1997
No Degree - Business Office Careers
Mitchell Technical College
Mitchell, SD05-1990
High School Diploma -
Geddes Public School
Geddes, SD06-1989
Skills
- Organization skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Schedule management
- Multi-line telephone operation
- Professional demeanor
- Information protection
- Transcription and dictation
- Phone etiquette
Timeline
Receptionist
Wagner Community Memorial Hospital-Avera
03.2013 - 11.2024
Restaurant Hostess
Blue Room Bar
08.2007 - 04.2010
Pod Secretary
Platte Health Center Avera
09.2000 - 03.2013
Dishwasher/cook
Platte Community School District
08.1999 - 09.2020
Medical Transcriptionist
Gregory Community Hospital
06.1990 - 05.1991
No Degree - Medical Transcription
International Correspondence Schools
No Degree - Business Office Careers
Mitchell Technical College
High School Diploma -
Geddes Public School
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