Beth Belitz
Sioux Falls
Summary
Dynamic professional with extensive experience and a proven ability to enhance customer experience and drive growth. Skilled in client servicing, with a strong focus on compliance and staff development. Committed to achieving organizational goals and fostering team engagement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Receptionist/Admin Assistant
Ameriprise Financial
Sioux Falls
02.2010 - Current
- Scheduled and coordinated appointments for financial advisors and clients promptly.
- Assisted with preparation of client meeting materials and reports as needed.
- Provided information about services offered by the financial planning firm to clients.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
Real Estate Agent
Keller Williams Realty
Sioux Falls
04.2013 - 04.2020
- Guided clients through property purchases and sales processes.
- Conducted market analysis to determine property values and trends.
- Negotiated contracts and agreements on behalf of clients.
- Coordinated property showings and open houses for potential buyers.
Product Manager
Meta Payment Systems
Sioux Falls
09.2008 - 01.2010
- Led project planning sessions to map out timelines for feature releases.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Monitored industry trends and identified opportunities for innovation within the product portfolio.
- Communicated progress updates at regular intervals with senior leadership.
Collections Manager
Premier Bankcard
Sioux Falls
02.2008 - 09.2008
- Managed collections team to improve recovery rates and reduce losses.
- Developed strategies for effective customer communication and payment arrangements.
- Trained staff on compliance with regulations and company policies for collections.
- Led regular meetings to discuss team performance, challenges, and solutions.
- Trained new staff members on proper collection techniques, policies, and procedures.
Collections Unit Manager
HSBC Card Services
Sioux Falls
06.1999 - 01.2008
- Trained staff on compliance policies and procedures for customer interactions.
- Identify areas for process improvement and implement necessary changes.
- Actively participated in recruitment efforts by interviewing potential candidates.
- Provided guidance, coaching, and mentoring to staff members.
- Led team meetings to communicate updates and align departmental goals.
- Developed effective strategies to improve employee morale, motivation, and engagement.
Collections Supervisor
Emerald First Financial
Minneapolis
09.1998 - 06.1999
Collections Supervisor
Arcadia Financial LTD
Minneapolis
02.1996 - 09.1998
Education
High School Diploma -
O'Gorman High School
Sioux Falls, SD05-1985
Skills
- Microsoft Office Suite
- Client servicing and support
- Compliance and training
- Multitasking and prioritization
- Professional demeanor
- Staff management
- Office management
- Customer relationship management
- Salesforce proficiency
References
REFERENCES AVAILABLE
HIGHLIGHTS OF QUALIFICATIONS
- Excellent Verbal and Written communication skills
- 40 years of experience in customer service and collections
- 30+ years of experience in the credit/finance industries
- Regularly demonstrate problem-solving skills and ability to multi-task
- Organized and efficient
- Ability to remain professional in a volatile situation
- Self-motivated and efficient
- Proven ability to maintain a high level of professionalism in a fast paced and changing environment
- Years of interviewing, hiring, managing, coaching, and developing staff
Timeline
Real Estate Agent
Keller Williams Realty
04.2013 - 04.2020
Receptionist/Admin Assistant
Ameriprise Financial
02.2010 - Current
Product Manager
Meta Payment Systems
09.2008 - 01.2010
Collections Manager
Premier Bankcard
02.2008 - 09.2008
Collections Unit Manager
HSBC Card Services
06.1999 - 01.2008
Collections Supervisor
Emerald First Financial
09.1998 - 06.1999
Collections Supervisor
Arcadia Financial LTD
02.1996 - 09.1998
High School Diploma -
O'Gorman High School