Benjamin B. Lewis
Sioux Falls,SD
Summary
Professional with track record in retail management, adept at driving team collaboration and achieving results. Expertise in inventory management, staff training, and customer service, ensuring smooth operations and high standards. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.
Overview
11
11
years of professional experience
Work History
Specialty Shop Manager
Scheels All Sports
06.2020 - Current
- Managed and oversaw just shy of $4 million dollars worth of product and floor space.
- Analyzed market trends to develop promotional strategies that increased foot traffic.
- Implemented upselling techniques for elevating average transaction values.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Business Class Tutor
Northern State University
10.2019 - 05.2020
- Responsible for helping about 5-7 business students weekly in their classes that they may be struggling in.
- Displayed patience in an inclusive environment to help students achieve success in their business classes.
- Showed students best study practices.
- Maintained strict confidentiality of student information, material and discussions shared in tutoring relationship.
Customer Service Associate
Scheels All Sports
03.2015 - 05.2020
- Helped large volume of customers every day with positive attitude with a focus on customer satisfaction.
- Accurate and honest cash handling and counting.
- Helped answer phone calls to cut down customer wait times.
Assistant Teacher
Aberdeen Youth Development Center
05.2017 - 12.2019
- Assisted in classroom management of about 60-70 K-5 students to promote a respectful and productive learning atmosphere.
- Collaborated with parents and guardians to build strong communication channels for student success.
- Assisted in developing meal plans for the students.
Cashier
Scheels All Sports
08.2013 - 03.2015
- Operated cash register for cash, check, and credit card transactions with high levels of accuracy.
- Greeted customers entering store and served as a first impression.
- Completed other projects around the registers as needed
Internship
Scheels All Sports
05.2014 - 07.2014
- Responsible for performing everyday cashier and customer service duties with the addition of weekly meetings and shadows with my store leader.
- Weekly meetings consisted of any questions brought up regarding the company and its practices as well as where the company is heading.
Education
Bachelor of Science - Business Management Major, Sport Marketing Minor
Northern State University
Aberdeen, SD05.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Key performance indicators
- Verbal and written communication
- Complex problem-solving
- Staff training and development
- Goal setting
- Strategic planning
Timeline
Specialty Shop Manager
Scheels All Sports
06.2020 - Current
Business Class Tutor
Northern State University
10.2019 - 05.2020
Assistant Teacher
Aberdeen Youth Development Center
05.2017 - 12.2019
Customer Service Associate
Scheels All Sports
03.2015 - 05.2020
Internship
Scheels All Sports
05.2014 - 07.2014
Cashier
Scheels All Sports
08.2013 - 03.2015
Bachelor of Science - Business Management Major, Sport Marketing Minor
Northern State University
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