Averie Mackey

- Oversee the leasing process from initial inquiry to lease signing, including scheduling and conducting property tours for prospective residents.
- Coordinate turnover dates with construction and maintenance teams to ensure timely unit availability and readiness for new residents.
- Manage all incoming prospect inquiries across multiple platforms, responding with detailed information about available units, lease terms, and amenities.
- Conduct move out inspections and schedule necessary cleaning and maintenance to prepare units for the next resident.

- Handle deposit accounting and refund processing.
- Screen and process rental applications, including conducting background and credit checks for prospective tenants.
- Draft, review, and distribute lease agreements for new residents and current residents.

- Social media posts on several platforms, with posts going out everyday.

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- Managed a high volume of incoming calls, assisting prospective tenants, current residents, and property owners promptly.

- Provided personalized assistance to office visitors, answering questions about available properties, lease terms, and rental procedures.

- Processed rental applications, including conducting credit checks and verifying references. -Coordinated move in and move out inspections.

- Updated property listings on company website and other platforms, ensuring accurate descriptions and photographs.

- Collected rent payments through various methods.

- Arranged property showings for our showing agent, I would also conduct showing myself if needed.

- Implemented policies for late fees, ensuring timely collection of overdue rent payments and adherence to lease agreements and property regulations.

- Scheduled health insurance evaluation appointments.

- Helped members book appointments over the phone and email

- Confirmed appointments and answered member questions. - Stayed organized and paid attention to detail.

- Assisted with credit card applications for various businesses around the country. Helped merchants with questions and issues they encountered.

- Recorded interactions and tracked application progress.

Stayed flexible with changes in application procedures across various software systems

- Trained new employees on company policies and procedures.

- Responsible for counting the safe and ensuring accuracy of cash handling. - Assisted with resolving customer issues and ensuring satisfaction.

- Maintained cleanliness and organization of the restaurant.