Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Emma Croninger

Watertown

Summary

Experienced in delivering exceptional customer service and surpassing company goals. Proficient in establishing strong relationships with customers, clients, and vendors. Highly organized and enthusiastic, with a talent for prioritizing tasks and completing projects efficiently. Skilled in various software applications and committed to continuous learning and professional development.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

For Life Therapy
07.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Administrative Assistant/ Custom Label Designer

M&J Distributing
12.2015 - 01.2025
  • Edited and enhanced existing artwork and graphics.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared vendor invoices and processed incoming payments.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.

CS / Data Entry Clerk / Logistics Coordinator /

Pivotal Health Solutions
08.2020 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated logistics for customer orders.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Created and reviewed invoices to confirm accuracy.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Maintained and managed customer files and databases.
  • Researched and corrected customer concerns to promote company loyalty.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Completed data entry tasks with accuracy and efficiency.
  • Updated and maintained customer information, documents and records.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Organized, sorted, and checked input data against original documents.
  • Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
  • Worked effectively in fast-paced environments.

Education

Watertown High School
Watertown, SD

Skills

  • Compiling Statistics
  • Business Administration
  • Database Uploading
  • Scheduling Databases

Timeline

Administrative Assistant

For Life Therapy
07.2024 - Current

CS / Data Entry Clerk / Logistics Coordinator /

Pivotal Health Solutions
08.2020 - 07.2024

Administrative Assistant/ Custom Label Designer

M&J Distributing
12.2015 - 01.2025

Watertown High School

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Ashley Emma Croninger