Ashley Jordan
Clark
Summary
Dynamic professional with a proven track record in customer service at Check N Go, excelling in high-pressure environments. Recognized for strong multitasking abilities and a commitment to enhancing customer satisfaction. Adept at cash register operation and resolving conflicts, fostering loyalty through empathetic communication and effective problem-solving.
Overview
11
11
years of professional experience
Work History
Bartender
Double Barrel Steakhouse
02.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Feed Mill Operator
AgWorks
03.2020 - 08.2020
- Demonstrated strong problem-solving skills by troubleshooting equipment malfunctions quickly and effectively.
- Streamlined communication between departments to ensure seamless coordination during the production process.
- Spearheaded process improvements that resulted in reduced downtime and increased overall productivity within the facility.
- Promoted a positive work culture among colleagues through active collaboration and open channels of communication.
- Prioritized workplace safety through strict adherence to established safety guidelines while operating heavy machinery.
Customer Service Representative
Check N Go
03.2014 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelors - Animal Science
Kansas State University
Manhattan, KSBachelors - Animal Science
South Dakota State University
Brookings, SDSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Customer service expertise
- Payment processing
- Handling difficult customers
- Cash register operation
Timeline
Feed Mill Operator
AgWorks
03.2020 - 08.2020
Bartender
Double Barrel Steakhouse
02.2020 - Current
Customer Service Representative
Check N Go
03.2014 - 12.2014
Bachelors - Animal Science
Kansas State University
Bachelors - Animal Science
South Dakota State University
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