April Earl
Gettysburg,SD
Summary
Dynamic Customer Service Representative with a proven track record of delivering exceptional service to existing and prospective clients. Adept at thriving in fast-paced environments while efficiently managing customer inquiries, resolving issues, and processing orders. Committed to fostering positive relationships and ensuring customer satisfaction through attentive support and effective communication. Passionate about contributing to team success and enhancing the overall customer experience.
Overview
7
7
years of professional experience
Work History
Store Manager
Family Dollar
Sturgis, South Dakota
01.2023 - 01.2024
- Customer service: Ensure customers receive a great shopping experience and that customer complaints are addressed in a timely manner.
- Sales: Develop and implement strategies to increase sales and profitability
- Inventory: Monitor inventory levels and ensure accurate inventory management systems
- Staff: Hire, train, and develop staff, including setting performance goals and providing feedback
- Store operations: Manage the day-to-day operations of the store, including overseeing staff, ensuring processes and policies are followed, and monitoring store budgets
- Community: Foster close community partnerships and bring relevant solutions to the business
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stock outs of popular items.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Roller Operator
Northern Improvement Inc.
Dickinson, ND
01.2021 - 01.2023
- Performed all required pre-operational checks prior to operating roller. Safely operated roller as instructed by foreman or lead.
- Supported full plant-wide compliance with safety rules to further our goal of 0 accidents and encouragement of reporting and correcting near misses.
- Adhered to SOPs and other work procedures as required to assure product quality and consistency to our customers.
- Identified high-risk safety/productivity issues and helped to remedy them.
- Encouraged employees to look for ways to improve safety and production processes.
- Maintained rollers to obtain the proper operating conditions and specifications.
Corrections Officer/Jailer
Adams County Sheriff's office
Dickinson, North Dakota
01.2018 - 01.2021
- Watching inmates in the cameras
- Doing hourly cell Checks.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 50 inmates simultaneously.
Certified Nursing Assistant/Certified Medication Assistant
Southwest Healthcare Services
Bowman, North Dakota
08.2016 - 02.2019
- Performed direct patient care aimed at increasing comfort, psycho
- Social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
- Tested and recorded blood glucose levels.
- Transported patients to other areas of the hospital in wheelchairs and gurneys.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Maintained a clean, healthy and safe environment.
- Assisted patients with ambulation and crutch walking.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Observed patient responses and input updates into the computer system.
- Documents objective data and routine aspects of patient care.
- Maintain accurate records of patient care, condition, progress and concerns.
- Member in good standing with Nurse Aide Registry.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Education
Computer Science
Northwest Iowa Community College
Sheldon, IAAssociate of Science - Information Technology
University Of Phoenix
Tempe, AZHigh School - undefined
Eldora New Providence High School
Eldora, IA01.2002
Skills
- Professional bedside manner
- Patient evaluation
- One-on-one instruction
- CPR certification
- Feeding assistance
- Records maintenance
- Patient-focused care
- Able to think fast
Leadership qualities
Verbal communication
Crime prevention
Emergency management
Motivational skills
Timeline
Store Manager
Family Dollar
01.2023 - 01.2024
Roller Operator
Northern Improvement Inc.
01.2021 - 01.2023
Corrections Officer/Jailer
Adams County Sheriff's office
01.2018 - 01.2021
Certified Nursing Assistant/Certified Medication Assistant
Southwest Healthcare Services
08.2016 - 02.2019
High School - undefined
Eldora New Providence High School
Computer Science
Northwest Iowa Community College
Associate of Science - Information Technology
University Of Phoenix